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Enchantment of the Seas Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,986 Reviews

Floating Road Motel

Enchantment of the Seas Cruise Review by Discerningcruiser17

3 people found this helpful
Trip Details
  • Sail Date: Feb 2018
  • Destination: the Bahamas
  • Cabin Type: Junior Suite with Balcony

We set sail on the 19th and purchased a Jr. Suite (room 8130). We paid a higher price point because we wanted not only comfort but also a relaxing few days away and the state of the room was the least of our problems.

First off the room itself is just plain out old and could use a gutting and a rebuild. The bathroom smelled of urine/sewage every single day. No matter what was tried it was a consistent stench that lingered for the entire trip.

The worst part however was the noise. What they do not tell you is that the Jr. Suite level is located right below the main deck where food and drinks are served. All day and night all you heard was chairs being moved above your head along with towel carts and running kids. Sleep was impossible and we did not get a lot of sleep the entire 4 nights. In addition, the noise made it impossible to nap so we walked around like zombies not relaxing at all.

When I went to complain I was told I should "just get earplugs". I sent an email to Royal Caribbean and did not receive even a canned response back until I took to Twitter to notify them. While the staff on board did their best to fix the situation it is one that could have been avoided from the very start.

Royal Caribbean should let customers know about the noise issues prior to booking or offer the room at a discounted rate. It is unacceptable that we paid a substantial amount of money including the rip off drink package only to have our entire trip ruined.

The boat itself is in a sad state of disrepair with constant reminders of such everywhere you go. The theater itself has broken table all over the place and I would think a company that specializes in hospitality would be a bit more cognizant of the state of their ship.

We will never again sail with Royal Caribbean and very well may never cruise again after this experience. Even after paying the higher price point and being taken advantage of Royal Caribbean's response was essentially "oh well, deal with it" I am actually speaking with an attorney as Royal Caribbean is booking rooms based on fraudulent and inaccurate information.

Look elsewhere for another cruise line all together. This company is a disgrace.

Discerningcruiser17's Full Rating Summary
Onboard Experience
Enrichment Activities
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Cabin Review

Junior Suite with Balcony
Cabin JS 8130

Loud, smells of urine and sewage, in bad need of repair.

Port & Shore Excursion Reviews

Atlantis Resort

Long lines for all water adventures. Not worth the $150 per person.

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