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Queen Mary 2 (QM2) Review

4.0 / 5.0
Editor Rating
1275 reviews
10 Awards

Over priced and Over rated

Review for Queen Mary 2 (QM2) to the Eastern Caribbean
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didimandy
6-10 Cruises • Age 60s

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Sail Date: Dec 2017
Cabin:

The bad service was from start to finish Cunard talk about pride and quality and high standards please let me tell you Cunard are fooling themselves if they think this is true twice i went on the Queen Mary 2 and 2 times they break my suitcase on loading a great way to start the holiday wasting time at the Pursers desk

I am sure that there are many happy customers but that is when nothing goes wrong and they have a trouble free voyage what you fail to do and understand customer service begins when there is a problem this means you look listen and try and resolve the problem ASAP not quote company policy and refuse to use Comon sense and help the customer my problem lasted the whole week why ???????? my case was repaired by using black silicon and i was pushed away told dont worry we did a good job

Everyday I went to see the Purser wasting my own time when I should have been on holiday this cruise was something we saved up for for 3 years this was a present for my mother who is 86 years old a present to my wife as we were married last year and did not have a honeymoon instead it cause us to argue and fight over a suitcase as we had to go every evening to talk to the purser as without the case how was I able to make our onward travel

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