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Zaandam Review

4.0 / 5.0
Editor Rating
524 reviews
5 Awards

Antarctia best scenery of all time, Zaandam well, not quite up to standard!

Review for Zaandam to South America
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jan 2018
Cabin: Large Ocean-View Stateroom
Bay in Puerto Chacabucco
Volcano near Puerto Montt
Cape Horn
Antarctia iceberg in foreground
Antarctia more icebergs
Le Boreal at base of glacier in Antarctia
Antarctia on beautiful day
Seals hitching a ride in Antarctia
Whaels ahoy
Avalanche photo is sideways
Glacier Antarctia
Large iceberg
Giant iceberg large as a city block
Ship junkyard Montevideo
Bird flying over the ship in Antarctia
Stanley Falklands
Buenos Aires
The flower in metal Buenos Aries

Background and Hotel information

We chose this cruise for various reasons, primarily to see Antarctia, a location that both my wife and I have always yearned to see, secondly, to experience the Chilean Fiords (Fjords). We had previously toured in Peru and cruised up the coast of Chile, however, we had not travelled to the south of Chile to see the Fiords and southern regions of Chile, parts of Argentina, Uruguay, Falkland Islands and beautiful and amazing Antarctia! The HAL cruise on Zaandam seemed to tick all the boxes for the itinerary, however, the ship itself and some of the staff were not up to the required standards.

We stayed overnight near Sydney airport (new Travelodge hotel) prior to our flight to Santiago on the very next day. The hotel has a restaurant that serves breakfast and dinner, and a reasonably priced, and good variety of food in the room service menu. We were tired and chose room service meals and were pleasantly surprised with the price and quality of the meals. Breakfast was basic hot and cold buffet, however to an adequate quality standard. There is a Wilson’s car parking station conveniently behind the hotel, and a new parking station opening across the road in mid-March 2018 (ParknFly?); competition is good for better parking prices. We had an early morning flight with Air NZ to Auckland New Zealand(AKL), then connection to Buenos Aires (EZE), final connection to Santiago(SCL). We travelled Premium Economy to AKL (excellent); Economy on Air NZ to BA (EZE) (ho hum), and economy on Air NZ partner, Air Canada BA(EZE) to Santiago (just average only). Return flights (EZE) to (AKL) economy (food quite good), and (AKL) to Sydney(SYD) on an Airbus 330 and being chartered from Portuguese company, HiFly. It was an old Emirates aircraft and was not up to standard in any way, we had 4 Air NZ female ambassadors on board to perhaps ensure Air NZ standards were maintained, there was no real responsibilities for them on the flight, poor choice of charter really Air NZ.

Cabin Review

Large Ocean-View Stateroom

Our Cabin and service issues

Toilet failing to flush (18 out of 22 days this was a major problem). Reported to housekeeping who escalated it to plumber who initially dismissed problem as non-existent; toilet did flush after between ten and forty minutes after pushing button several times, following this it did flush when there was no water build up in the walls, it gurgled most of time! Then thirty minutes later after it had been flushed multiple times it failed to flush again straight away, and flushed thirty minutes later. However, the next plumber witnessed the problem and replaced the flush button mechanism. However, this did not resolve the problem. Other plumbers/maintenance people also returned to examine problem. Toilet had just flushed after the 30-minute delay and the maintenance man in overalls became quite aggressive when it flushed, he totally ignored us rang his phone and spoke to his manager whilst there, then stormed out! The other older plumber came back and put chemicals in toilet; the toilet worked okay for a couple of days and then problem returned. We had to put up with this for the rest of the cruise, not good enough!!

Our cabin and service problems part 2

Stains appeared on our wall, we reported to room stewards who informed supervisor and front desk staff. Front desk staff entered our room without our knowledge or permission and had steward remove substance dribble from wall. We were informed that it may be rust and that they wished to remove ceiling to inspect the cause for the problems. We did not wish this to happen due to possibility of asbestos or other toxic substances additionally also due to the dust build up that would have occurred since ship was built 18 years previously, and the potential for respiratory distress caused by such dust.

Our cabin and service problems part 3

The mattresses in our room were very old, maybe the original mattresses they were bowed on both edges and extremely uncomfortable. When placed together as a Queen bed as they were bowed both of us rolled to the middle of the bed and with the bow and gap we sunk from uncomfortable to next to no sleep. We asked the room stewards to try and build up the centre of the bed with towels in the middle or and egg shell overlays, he was very helpful and appeared very embarrassed, great blokes both of them! However, it only made it worse as the bed separated with the towels in the middle to make up the huge gap between mattresses. End result we took the towels out and pushed the beds together several times during the night. Yay, broken sleep every single night, this was becoming a nightmare!!

Port Reviews

Punta Arenas

Not much to see here


Reall lovely place, lots of history and like going back in time, we would recommend to go here


Interesting old buildings, a little bit run down in places, however, has come charm

14 Helpful Votes
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