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We chose this cruise because of the add-on to Iguaza Falls. Same seemed to be true for the fellow Brits on board. We’ve travelled on Princess once before and vowed never again, however we were tempted by the itinerary. Sadly the disorganisation and lack of communication were the same as four years ago. Embarkation was shambolic. It took well over an hour to crawl through San Anitonio - typiical Princess penny- pinching instead of Valparaíso. We were one of the last groups to embark but the baggage handlers still hadn’t sussed how to sort out those of us with baggage tags from those who hadn’t. There were a large number of the latter. When we got to our cabin, desperate for the loo and a wash, our steward insisted on coming in there and then to tell us about the importance of hand washing, despite being asked to give us half an hour. The cabin was clean and similar to cabins of the same standard in other lines,( balcony). Main grump was the pillows. Princess vaunts their mattresses, but seem to totally ignore pillows, which are soft, thin and squashy. The ship itself was fine, but dark and in need of modernisation. Staff in housekeeping, bars and restaurants were great. Unfortunately the same could not be said for other levels. The captain deigned to speak every day at noon with position and some nautical details, delivered in a bored voice. Cruise director Paul didn’t speak at all outside the venues. One day there were around six or seven whales which followed the ship for two to three hours, but it was too much of an effort for the Bridge to tell us, or maybe the officer of the watch didn’t see them. The only person who made regular announcements was the art director, possibly because art took up more space and time than I’ve ever known on any other ship. Food was fine, if unexciting. Agree with others comments about the butter rationing. We always ate in the main dining room to avoid the scrum in the buffet. Ship ran out of the most popular wines, orange juice and nuts. We thought The Cruise was hyped up for TV. No, they really are that inefficient, apart from Timothy, who appears to be a bit of a twit on the show, but is actually very good at his job. The location expert was almost unintelligible and had an annoying habit of saying ‘eh’ every couple of minutes. The glacier alley commentary was particularly bad. The entertainment was poor. Too main of the acts spent too much time talking about themselves rather than actually performing. Timing of evening entertainment could be improved. Unless you want to eat early, chances of getting a seat anywhere other than the theatre are slim. Daytime activities are minimal if you don’t want to sold something.This voyage is in some of the world’s roughest seas, so more inside activities other than the art auctions are needed. Day time Happy Hour was only ever in one of the smaller venues. The star-gazing ‘enhancement’ was well presented, too bad the weather didn’t oblige. Trips are overpriced even by cruise standards. The wine tasting in Montevideo was worth every cent, though and the The Falklands were well above expectation. We complained about one trip and were offered a 15% rebate as onboard credit. Needless to say it wasn’t credited and took four people to sort it out on the last day. OH asked about the rate for Argentinian currency and was told 600 to the dollar, same as Chile. It’s actually closer to 20. Thank goodness we didn’t take cash out based on that advice. Despite all the gripes we enjoyed the trip, the weather was good for the location and seasons. Bar staff in Crooners, had great senses of humour and the scenery is awesome.

Excellent Itinerary, but disorganised and very poor communication

Emerald Princess Cruise Review by Brandane Knott

1 person found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: South America
  • Cabin Type: Balcony
We chose this cruise because of the add-on to Iguaza Falls. Same seemed to be true for the fellow Brits on board. We’ve travelled on Princess once before and vowed never again, however we were tempted by the itinerary. Sadly the disorganisation and lack of communication were the same as four years ago.

Embarkation was shambolic. It took well over an hour to crawl through San Anitonio - typiical Princess penny- pinching instead of Valparaíso. We were one of the last groups to embark but the baggage handlers still hadn’t sussed how to sort out those of us with baggage tags from those who hadn’t. There were a large number of the latter.

When we got to our cabin, desperate for the loo and a wash, our steward insisted on coming in there and then to tell us about the importance of hand washing, despite being asked to give us half an hour.

The cabin was clean and similar to cabins of the same standard in other lines,( balcony). Main grump was the pillows. Princess vaunts their mattresses, but seem to totally ignore pillows, which are soft, thin and squashy. The ship itself was fine, but dark and in need of modernisation.

Staff in housekeeping, bars and restaurants were great. Unfortunately the same could not be said for other levels. The captain deigned to speak every day at noon with position and some nautical details, delivered in a bored voice. Cruise director Paul didn’t speak at all outside the venues. One day there were around six or seven whales which followed the ship for two to three hours, but it was too much of an effort for the Bridge to tell us, or maybe the officer of the watch didn’t see them. The only person who made regular announcements was the art director, possibly because art took up more space and time than I’ve ever known on any other ship.

Food was fine, if unexciting. Agree with others comments about the butter rationing. We always ate in the main dining room to avoid the scrum in the buffet. Ship ran out of the most popular wines, orange juice and nuts. We thought The Cruise was hyped up for TV. No, they really are that inefficient, apart from Timothy, who appears to be a bit of a twit on the show, but is actually very good at his job. The location expert was almost unintelligible and had an annoying habit of saying ‘eh’ every couple of minutes. The glacier alley commentary was particularly bad.

The entertainment was poor. Too main of the acts spent too much time talking about themselves rather than actually performing. Timing of evening entertainment could be improved. Unless you want to eat early, chances of getting a seat anywhere other than the theatre are slim. Daytime activities are minimal if you don’t want to sold something.This voyage is in some of the world’s roughest seas, so more inside activities other than the art auctions are needed. Day time Happy Hour was only ever in one of the smaller venues.

The star-gazing ‘enhancement’ was well presented, too bad the weather didn’t oblige.

Trips are overpriced even by cruise standards. The wine tasting in Montevideo was worth every cent, though and the The Falklands were well above expectation. We complained about one trip and were offered a 15% rebate as onboard credit. Needless to say it wasn’t credited and took four people to sort it out on the last day. OH asked about the rate for Argentinian currency and was told 600 to the dollar, same as Chile. It’s actually closer to 20. Thank goodness we didn’t take cash out based on that advice.

Despite all the gripes we enjoyed the trip, the weather was good for the location and seasons. Bar staff in Crooners, had great senses of humour and the scenery is awesome.
Brandane Knott’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Cabin Review

Balcony
Cabin BE B201
We booked late so had no choice of cabin. Given the overbooking on this trip, I guess we were lucky to have it. I’d have preferred to be nearer the middle. It seemed a long walk on a swaying ship, but it was fine. Next to crew cabins and quiet.
Riviera Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews