Based on comments from others who had been on PG we anticipated not having to lift a finger and all our needs would be anticipated or met. Or something like that. It started off badly when we paid significant funds for butler service. His job included unpacking our luggage while we enjoyed the luxuries of the ship. We boarded at 3 PM and never met him until he showed up around 7. By then we had unpacked our bags. Our suite had a fully stocked bar, and a bowl of fruit that was restocked daily. Nice touch. We threw away the bowl of nuts that were clearly stale and they were never replenished. The bowl of pretzels was one and done, never to be seen again.
We tend to go to breakfast late, or order room service late but don't make any sudden moves without first having tea and coffee delivered to the room. Our butler never caught on to this practice and so we had to order from room service every morning. In other concierge hotels we've visited the butler didn't need to be reminded.
My wife had twisted her knee and was in some discomfort so we called the ship's doctor to look at her. He wasn't available and an appt. needed to be made, and there was a surcharge for his services. We toughed it out with some Advil and the situation improved.
The one - and maybe only service our butler provided was to make dinner reservations. It would have been helpful if he had provided some knowledge about the restaurants and why it was better to go to one than another. We eventually stumbled our way to find out on our own. In fact, since we prefer to dine later, except for Le Grille, there were plenty of tables every night. We ate at the Rendevous two nights and was surprised to learn that menu doesn't change. At their "upscale" room that shouldn't happen. Unless you're only supposed to eat there once during the cruise.
We seldom ate at L'Etoile except for the buffet lunch that changes its theme daily. Waiters and captains were quick to learn our names after the first couple days. Nice touch.
Food was well done and plentiful. Servers were attentive and mostly well trained. If you couldn't decide which entree to order, take both. This is not a good diet strategy, but the servings are more "European" style in quantity, not the humongous, giant servings Americans are used to.
The major disappointment is the wine service. Their house brands were some of the worst choices in recent memory. I could find better $10 bottles at Costco, and for a cruise of this caliber they were an embarrassment. Of course you could order premium brands for an additional surcharge.
We were the unfortunate victims of Cyclone Gita who poured rain on us for several days. Many of our cruises and activities off the ship were cancelled due to rough seas. The two tours we did manage to take were fantastic and very educational. We learned a great deal about the culture of the South Pacific Islanders. The barbecue of the mota owned by PG had great potential, even with the soggy burgers.
We realized too late that one of our underwater cameras needed a disk to record pictures. We went to the camera shop only to learn they are only open from 6 - 9 pm. Why? The photographer was busy on the mota taking pictures of the guests. Is there no one else on this ship who could open the store in her absence ? No underwater pictures that day.
The happiest person on the voyage was Clara, our stewardess. Diligent, hardworking and forever with a smile on her face she never failed to greet us with pleasant words. She should be a staff training director.
If we hadn't lost several days watching rain fall on our balcony we might have been in better spirits and willing to overlook some of the faux pas. Overall, it was a good - but not a great experience.