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I just cruised the NCL Gem to the Southern Caribbean from NYC from 2/13 - 2/24/2018. The Gem staff as a whole was less than helpful. When asked about specific items it seemed to bother them. One instance of this occurred in the gift shop where a staff member sighed rolled her eyes and said she didn't want to display a certain item of jewelry (the charm bracelets) because it was "too much work". Another instance occurred when a friend was looking to purchase one of the silver CZ rings. Of the two sales persons there, neither was willing to help her look for her size, "It's just what you see there", said one dismissively. In addition, the staff as a whole did not have proper command of the English language. There were several areas of miscommunication due to this issue. One time I was told the Internet staff would be there at 5 and when I returned about a half hour later at 5, the line was around the corner. I went back to customer service and through her poor broken English I realized she meant staff would be there in 5 minutes not 5 o"clock! It made the staff seem not to be knowledgeable and dismissive. Other cruiselines educate their staff better. This was the worst experience I have had due to this language issue and I have been on over a dozen cruises. This doesn't happen on Royal! In addition, I was shocked at the low level food served at the dining halls. No lobster, no escargot??? Never have I experienced this. Even if there was a nominal charge I would understand. But to not have upscale options in the main dining hall absolutely soured my experience. Also, the desserts were not up to par either. The lava cake was overcooked, cheesecake not always available. Lastly, there was a night where the sea was very rocky. The Captain never even mentioned it! There was no announcement as to why some areas were closing, how long do we expect to be in the storm, nothing, nada. Unbelievable!!! Also, for a recently refurbished ship, the decor was old, dark and dated. I have sailed on NCL Breakaway and had a really good experience. The Gem gets two thumbs down!!!

Two Thumbs Down!!! Go on Royal Caribbean Instead!

Norwegian Gem Cruise Review by MsTrae

Trip Details
  • Sail Date: February 2018
  • Destination: Caribbean
  • Cabin Type: Balcony
I just cruised the NCL Gem to the Southern Caribbean from NYC from 2/13 - 2/24/2018.

The Gem staff as a whole was less than helpful. When asked about specific items it seemed to bother them. One instance of this occurred in the gift shop where a staff member sighed rolled her eyes and said she didn't want to display a certain item of jewelry (the charm bracelets) because it was "too much work". Another instance occurred when a friend was looking to purchase one of the silver CZ rings. Of the two sales persons there, neither was willing to help her look for her size, "It's just what you see there", said one dismissively.

In addition, the staff as a whole did not have proper command of the English language. There were several areas of miscommunication due to this issue. One time I was told the Internet staff would be there at 5 and when I returned about a half hour later at 5, the line was around the corner. I went back to customer service and through her poor broken English I realized she meant staff would be there in 5 minutes not 5 o"clock! It made the staff seem not to be knowledgeable and dismissive. Other cruiselines educate their staff better. This was the worst experience I have had due to this language issue and I have been on over a dozen cruises. This doesn't happen on Royal!

In addition, I was shocked at the low level food served at the dining halls. No lobster, no escargot??? Never have I experienced this. Even if there was a nominal charge I would understand. But to not have upscale options in the main dining hall absolutely soured my experience. Also, the desserts were not up to par either. The lava cake was overcooked, cheesecake not always available.

Lastly, there was a night where the sea was very rocky. The Captain never even mentioned it! There was no announcement as to why some areas were closing, how long do we expect to be in the storm, nothing, nada. Unbelievable!!!

Also, for a recently refurbished ship, the decor was old, dark and dated. I have sailed on NCL Breakaway and had a really good experience. The Gem gets two thumbs down!!!
MsTrae’s Full Rating Summary
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Cabin Review

Balcony
Cabin BC 9040
The room was average. The TV was the smallest I have seen since probably 1990 (19" at best). There were only about 6 channels. I did not travel with children but, there was not a cartoon or youth channel available for them. Again, Royal doesn't do this.
Bathroom was roomy and pretty nice. Rated this area " Very Good" due to the Room Steward, Marlon. He was great!
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews