No white glove welcome at Southampton. A junior rating called out welcome and that was that - find your own way. After 4 hour wait for our one piece of luggage I went to hunt it down - cabin stewardess said she would find it for us - that did not and was not going to happen - finally tracked it down behind the door where the luggage arrives at the deck. Food better than we expected but entertainment and activities very disappointing. Have not been on Cunard for 13 years and do not plan to cruise with them again. Due to rough seas the first port of call Bermuda was cancelled and substituted by an afternoon visit to Ponta Delgada in Azores. Now this port does not compensate for Bermuda. I did write and request a refund (or partial refund) of port taxes which would have been fair but after 3 weeks the reply was no refund. Activites (such as putting a golf ball in a plastic cup) were on a landing outside of the elevators which was not only dangerous but totally unacceptable did not take part in any more! Were glad to disembark and go home. Not a enjoyable cruise even though we have taken 50+ this was one of our worst. We did expect better entertainment/activities for the start of a world cruise.