I coincided myself a easy going passenger on the cruises we go on and there have been 26 with this our first Costa cruise but it will be our last. i don't know where to start so lets start at the beginning. They lost a piece of luggage of my, my cpac machine so the 10 day cruse went without much sleep for me and my husband. They front desk couldn't care less, I was bothering them every time I made a inquirer. Second the rooms are old , we had a mini suit and it had seen better days, worn fabric on rugs and chairs , chipped and discolored counters and surfaces. Door would not lock and you needed a hammer to open it. They came twice to fix it and still I had to kick it to o pen it. The toilet backed up 3 times, I got to know the plumber by his first name. The electric went off several times and so on.... The food is fair at best, your lucky if you get a hot meal as they serve them all at once in the dining room. The troth as we call it ( the buffet) is even more of a disappointment , mostly casseroles and pasta, stews and no carving stations. The charge extra for a hamburger and pizza. You only get water to drink EVERYTHING else is extra , even ice tea. They nickel and dine you right from the start. The entertainment was fair at best we walked out on several shows as other did just because it just was not entertaining. All in all this was the worst of our 26 cruises and we have been on some stinkers. This was the worst..