This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site. Embarkation: Not a great start. In Lima we waited an hour in line in the afternoon sun and heat at the entrance to the port to get on a bus to the ship. The only Oceania presence was a small canopy with the logo on it where you finally got on the bus. At no time did anyone from the cruise show up with water, shade, or an explanation. Passengers were basically left on their own. Once on the bus we were driven to the ship only to find another lineup on the dock. Again it took an hour to get on the ship. Eventually they handed out water and then opened the a second gangway for passengers (it was being used solely for luggage at first). Over the 18 day cruise not once did anyone on the cruise staff make any public reference to the boarding (apparently it was the port's fault). It was as if it had never happened, or they thought passengers would forgive and forget once the cruise got going because we'd be having such a good time. Well that plan didn't work. (Also, unlike every other cruise we've been on, we were never given a health form to fill out when boarding asking whether we were sick). Easter Island: For most people this was the main reason for going on this cruise, and we were very aware that there was a chance we wouldn't get on the island. The morning we arrived we had to wait three hours in the theatre for the tender (got off at 1030 and we weren't on a tour, which seems to be a short wait compared to others). We were happy just to know that we would be going ashore, but I think Oceania should explain to people what's happening with the tenders. Once we got to the tenders we knew why it was taking so long. The swells were so strong that the loading was going very slowly. Every passenger had to wait for the crew on the tender to say 'Go' and then they would pull you onto the tender (or else you could fall between the tender and the ship). The crew basically did this all day (for two days), so everyone agreed they deserved a medal (and for Oceania for making sure we got onto the island both days). In reference to an earlier review, the cruise director did not say if you got on shore it wasn't guaranteed you'd get back on board. What he said was that this only applied to passengers who chose to stay the night on Easter Island, since it wasn't guaranteed the tenders would run on the second day. There was never any question we wouldn't get back to the ship on the first day. The guest lecturer (the British Consul General on Easter Island) was excellent. Virus: On the Wednesday night we noticed that the restaurant we were in was using paper menus. Thursday evening people started saying something was going around. Friday afternoon was the first time there was any announcement that there was a virus. This should have been announced sooner as that might have helped to lessen the impact. Basically everyone, as alway, was asked to wash their hands a lot, and stay in cabins if sick. They also cancelled trivia. Since we love doing trivia, this didn't go over well. We complained, but they said it was because the pens and paper were shared. They could have just asked people to bring their own paper and pen. What was more upsetting was that other activities continued (bingo, bridge, etc, and the clubs and mallets for shuffleboard, minigolf and croquet were never locked up, so could be used by anyone). They also closed the public laundry rooms on each deck because of all the buttons on the machines, and the library, but kept the casino open (presumably since it makes money for them). Basically everyone felt that this outbreak was not handled well at all. They obviously couldn't help the virus being on board, but they seemed to pick and choose which services were shut down and which weren't, there was hardly any information on the status of the outbreak,, etc. This lasted for the last week of the cruise, and it felt like everyone just wanted the cruise to end. Re some earlier reviews, -the only lounge closed was the Concierge lounge for certain cabins. All the other lounges were open. -the main diningroom was closed the last four or five days because the ship was in port every day. The diningroom never opens for lunch when in port, but it was open other days -never had a problem getting coffee, though a crew member was at the self serve machines to do it for you. The Barista coffee area was open the whole time, and in fact had the best cappuccinos I've ever had on a cruise. -we found the food to be the very good quality we've come to expect, though it's understandable it things weren't always up to par since quite a few crew were sick as well. Overall, apart from the great effort to get us onto Easter Island (and get the people from Pitcairn Island on board) the cruise was a disappointment. I've found on previous Marina cruises that there are not very many activies compared to other cruiselines, so cancelling/closing things because of the virus made things worse. The 'work' crew (room attendants, restaurant staff, deck attendants, etc) work very hard and were great, but they were let down by the senior staff and the almost complete lack of communication or acknowledgement of any issues (and yes, the senior officers, ie general manager, seemed arrogant and never admitted any fault). I had to be persuaded to take this cruise, and doubt that anything will persuade me to take another Oceania cruise.

This cruise went viral.

Marina Cruise Review by Canuck1867

7 people found this helpful
Trip Details
This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site.

Embarkation: Not a great start. In Lima we waited an hour in line in the afternoon sun and heat at the entrance to the port to get on a bus to the ship. The only Oceania presence was a small canopy with the logo on it where you finally got on the bus. At no time did anyone from the cruise show up with water, shade, or an explanation. Passengers were basically left on their own.

Once on the bus we were driven to the ship only to find another lineup on the dock. Again it took an hour to get on the ship. Eventually they handed out water and then opened the a second gangway for passengers (it was being used solely for luggage at first).

Over the 18 day cruise not once did anyone on the cruise staff make any public reference to the boarding (apparently it was the port's fault). It was as if it had never happened, or they thought passengers would forgive and forget once the cruise got going because we'd be having such a good time. Well that plan didn't work.

(Also, unlike every other cruise we've been on, we were never given a health form to fill out when boarding asking whether we were sick).

Easter Island: For most people this was the main reason for going on this cruise, and we were very aware that there was a chance we wouldn't get on the island.

The morning we arrived we had to wait three hours in the theatre for the tender (got off at 1030 and we weren't on a tour, which seems to be a short wait compared to others). We were happy just to know that we would be going ashore, but I think Oceania should explain to people what's happening with the tenders. Once we got to the tenders we knew why it was taking so long. The swells were so strong that the loading was going very slowly. Every passenger had to wait for the crew on the tender to say 'Go' and then they would pull you onto the tender (or else you could fall between the tender and the ship). The crew basically did this all day (for two days), so everyone agreed they deserved a medal (and for Oceania for making sure we got onto the island both days).

In reference to an earlier review, the cruise director did not say if you got on shore it wasn't guaranteed you'd get back on board. What he said was that this only applied to passengers who chose to stay the night on Easter Island, since it wasn't guaranteed the tenders would run on the second day. There was never any question we wouldn't get back to the ship on the first day.

The guest lecturer (the British Consul General on Easter Island) was excellent.

Virus: On the Wednesday night we noticed that the restaurant we were in was using paper menus. Thursday evening people started saying something was going around. Friday afternoon was the first time there was any announcement that there was a virus. This should have been announced sooner as that might have helped to lessen the impact.

Basically everyone, as alway, was asked to wash their hands a lot, and stay in cabins if sick. They also cancelled trivia. Since we love doing trivia, this didn't go over well. We complained, but they said it was because the pens and paper were shared. They could have just asked people to bring their own paper and pen.

What was more upsetting was that other activities continued (bingo, bridge, etc, and the clubs and mallets for shuffleboard, minigolf and croquet were never locked up, so could be used by anyone).

They also closed the public laundry rooms on each deck because of all the buttons on the machines, and the library, but kept the casino open (presumably since it makes money for them). Basically everyone felt that this outbreak was not handled well at all. They obviously couldn't help the virus being on board, but they seemed to pick and choose which services were shut down and which weren't, there was hardly any information on the status of the outbreak,, etc. This lasted for the last week of the cruise, and it felt like everyone just wanted the cruise to end.

Re some earlier reviews,

-the only lounge closed was the Concierge lounge for certain cabins. All the other lounges were open.

-the main diningroom was closed the last four or five days because the ship was in port every day. The diningroom never opens for lunch when in port, but it was open other days

-never had a problem getting coffee, though a crew member was at the self serve machines to do it for you. The Barista coffee area was open the whole time, and in fact had the best cappuccinos I've ever had on a cruise.

-we found the food to be the very good quality we've come to expect, though it's understandable it things weren't always up to par since quite a few crew were sick as well.

Overall, apart from the great effort to get us onto Easter Island (and get the people from Pitcairn Island on board) the cruise was a disappointment. I've found on previous Marina cruises that there are not very many activies compared to other cruiselines, so cancelling/closing things because of the virus made things worse.

The 'work' crew (room attendants, restaurant staff, deck attendants, etc) work very hard and were great, but they were let down by the senior staff and the almost complete lack of communication or acknowledgement of any issues (and yes, the senior officers, ie general manager, seemed arrogant and never admitted any fault).

I had to be persuaded to take this cruise, and doubt that anything will persuade me to take another Oceania cruise.
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