Marina Cruise Review by janecambridge
- Sail Date: January 2018
- Destination: South Pacific
- Cabin Type: Oceania Suite
Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the company.
But,we could not understand how the captain allowed some aspects of the ship open.Why could we not put dollars in the laundry machines,yet we could put dollars in the slot machines for the full length of the cruise.We could play tennis,golf and ping pong using all the sport equipment with no cleaning in between use,yet we couldn’t play trivia.We could play black jack but not get fresh coffee.We could all use umbrellas daily,with no cleaning between use,yet have paper menus.The gym ,which is well known as a source of cross infection,remained open as did jacuzzis.We had ice removed yet daily fruit delivered.
Our Oceania suite started to be stripped 5 days before disembarkation.When you save for two years for a suite to celebrate two special occasions,you expect on your final day to have what you had on your first day.To get back to your suite and find all the gorgeous books tied in white trash bags and dumped on a table with the extra roll of trash bags,you realise your dream has ended.Silver trays removed,glasses removed,champagne bucket removed,bathroom baskets removed,menus removed,etc,etc.Our cabin was not vacuumed in any way for four days.
If we could have been told what and why, maybe we would have understood.But it seemed very sneaky that every time we left the cabin someone sneaked in and removed something.It was uncomfortable.
We foresaw the gastric outbreak, with passengers not using any sanitation when entering or leaving restaurants as soon as we embarked.
The officers were nowhere to be seen and all Reserve bookings and meals with staff were cancelled.
Sadly,despite all the positives of the ship and crew,we will remember our holiday of a lifetime with great sadness.
Oceania had the same problem in 2015 and in passengers eyes they haven’t learnt a thing.Extremly poor communication.
250,000+ people have entered their email