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Intended to be a Luxury Christmas break with friends. Spoilt by MSC poor administration and response to written requests ie booking trips in advance of cruise etc. Subsequent complaints about balcony obstructed by life boat. Beautifully ship, good cuisine and some good entertainment. Cirque de Soleil awesome. Good itinerary. Wrong choice by our group - too big a vessel. Lots of under utilised space (corridors to Formula 1 vehicle for example). Buffet dining - food good but over busy area; reasonably sized too small for winter cruises hence loud and congested. Reception - constant queues. Lot of ships staff were indifferent to your comments. Cabin lovely. Balcony very very disappointing. Their structure for communications for good/bad messages very, very poor. Complaint re balcony on return home and whilst away not dealt with. MSC Responses very very slow. Still not resolved at the time of writing this review. On this basis would not cruise with MSC again having had 2 cruises with them.

MSC communication/responsiveness

MSC Meraviglia Cruise Review by Snowdrop13

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Trip Details
Intended to be a Luxury Christmas break with friends. Spoilt by MSC poor administration and response to written requests ie booking trips in advance of cruise etc. Subsequent complaints about balcony obstructed by life boat.

Beautifully ship, good cuisine and some good entertainment. Cirque de Soleil awesome.

Good itinerary. Wrong choice by our group - too big a vessel. Lots of under utilised space (corridors to Formula 1 vehicle for example). Buffet dining - food good but over busy area; reasonably sized too small for winter cruises hence loud and congested.

Reception - constant queues. Lot of ships staff were indifferent to your comments.

Cabin lovely. Balcony very very disappointing.

Their structure for communications for good/bad messages very, very poor. Complaint re balcony on return home and whilst away not dealt with. MSC Responses very very slow. Still not resolved at the time of writing this review.

On this basis would not cruise with MSC again having had 2 cruises with them.
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Cabin Review

Cabin 8201
Lovely cabin. Cabin decor etc. Balcony disaster - obstructed by life boat. iPad Photo of obstruction used to secure change of room but reception say it’s not listed as obstructed balcony even with the evidence of a picture on the iPad in front of them.
We might as well have had an outside cabin with no balcony. We were robbed of the opportunity to sit out on our balcony and savour our trip.
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