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Celebrity Cruises has become one of my favorite companies. We've tried inside cabins, veranda cabins and ocean view. We decided this time to select the Concierge Class, which we did on the Celebrity Reflection, for the New Orleans and Mardi Gras cruise. I must say we were very disappointed. Here's why: The Concierge Class is supposed to provide you with special amenities and services. For example: we are supposed to receive a selection of fresh fruits daily. This selection is limited to apples, oranges or pears. The same fruit day after day. To me, this is a very limited selection. We are supposed to be provided with plush 100% cotton bathrobes and towels. True for the bathrobes but not the towels. When we asked our steward, he indicated that these were no longer provided. Celebrity embossed key holder... nope! Main and specialty restaurant seating time preferences... nope... there is no priority for Concierge Class. First come, first served! All this to say that the Concierge Class is disappointing! Next cruise, we will try the Aqua Class. Let's move on to the positive comments: we thoroughly enjoyed the entertainment, the excursions and the specialty restaurants. Our overall experience was so enjoyable and we are booked on another Celebrity cruise in March 2018.

Do you really get your money's worth when choosing Concierge Class?

Celebrity Reflection Cruise Review by rouanne

2 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: Western Caribbean
  • Cabin Type: Concierge Class
Celebrity Cruises has become one of my favorite companies. We've tried inside cabins, veranda cabins and ocean view. We decided this time to select the Concierge Class, which we did on the Celebrity Reflection, for the New Orleans and Mardi Gras cruise. I must say we were very disappointed. Here's why:

The Concierge Class is supposed to provide you with special amenities and services. For example: we are supposed to receive a selection of fresh fruits daily. This selection is limited to apples, oranges or pears. The same fruit day after day. To me, this is a very limited selection. We are supposed to be provided with plush 100% cotton bathrobes and towels. True for the bathrobes but not the towels. When we asked our steward, he indicated that these were no longer provided. Celebrity embossed key holder... nope! Main and specialty restaurant seating time preferences... nope... there is no priority for Concierge Class. First come, first served!

All this to say that the Concierge Class is disappointing! Next cruise, we will try the Aqua Class.

Let's move on to the positive comments: we thoroughly enjoyed the entertainment, the excursions and the specialty restaurants. Our overall experience was so enjoyable and we are booked on another Celebrity cruise in March 2018.
rouanne’s Full Rating Summary
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Cabin Review

Concierge Class
Cabin C2 9299
Very disappointed with the Concierge Class. We did not receive all the amenities that were promised. However, the room was spotless and the service was perfect. If you want a balcony, don't pay extra for Concierge, it's not worth the extra money.
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Port & Shore Excursion Reviews