Beware the mini suite cabins on this ship - overpriced standard balcony cabins. We had 11166 which was directly below the Garden Cafe-- the screeching on chairs on the tile floor above our cabin went on daily from at least 6am until 11pm. So loud we couldn't sleep or even hold a regular conversation in the cabin or on the balcony. Reported the noise issues to Guest Services even before sailing-- we were told by the supervisor that there was nothing they could do and later they sent us a form letter to that effect.

Onboard Guest Relations staff was good for nothing other than to print your account summary. They were not willing to try to resolve any issues while onboard, stating that you need to call NCL Guest Relations after the cruise. I did just that and was told by Guest Relations (after 40 minutes on hold to reach a human) that I had to go online and put my concerns in writing, even despite having 5 different case numbers for cases the staff opened while we were onboard. I then asked for a supervisor and was told none was available (after another 10 minutes on hold). Upon insisting, I was transferred to a supervisor's voice mail-- left a voice mail and three days later, I have still heard nothing. Nor have any of the cases opened by onboard Guest Services and sent to NCL Guest Relations been addressed in any way with us.

Staff in the Venetian dining room would disappear for long periods of time. Service in Aqua was good the first time we went there for dinner, but lousy slow the second time. Read more