We chose the Cuban Fusion and Pride of Panama 'back-to-back' cruises for their itineraries and this was our first Thomson/Tui/Marella cruise, although we have cruised with three other lines previously.
Check in at Gatwick and Montego Bay was simple and the arrangements made for luggage transfer were very good.
Transfers from Montego Bay to the ship and from the ship to Montego Bay were well organised.
Our deck 6 basic balcony cabin was adequate and quiet.
Excursions ashore were well organised with simple, speedy transfer from ship to coach.
Most restaurant and bar staff were friendly and helpful, particularly those serving in the Coffee Port.
Havana, Costa Rica and Cartagena were the highlights for us.
The Captain altered the itinerary for the second week because of bad weather (rough seas) in an attempt to ensure we would be able to visit all ports of call and to make the voyage as tolerable as possible. Fortunately his gamble paid off!
Some ship accommodation was tired and our cabin and balcony were poorly cleaned. Windows were filthy most of the time.
Quality of food was very inconsistent, ranging from very poor to good.
Reception desk staff were often unhelpful and very defensive.
A small minority of guests left empty beer bottles and glasses all over the upper decks and seemed obsessed with drinking all day and sunbathing. The pool deck was an area to avoid at all costs as it resembled a very cheap all inclusive Costa hotel.
A lack of seats outside on the boat deck - Marella seems to think that all passengers are obsessed with sunbathing and supply only rather uncomfortable sunbeds.
Premium economy seats are the most uncomfortable we have ever experienced - a waste of money.
A great itinerary but unfortunately we would never sail with Marella again. The ship clearly encourages the all inclusive boozing Costa crowd so it's not for us.