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Our traveling party members wanted this cruise. It was clear that the facility could not handle all of the passengers with the level of service that we expect. The Windjammer was a disaster. Hot food was not always served hot -- particularly the pizza. There were insufficient seats to accommodate those who wanted to eat in the Windjammer. There were announcements asking people to leave when they had finished eating to accommodate other passengers. The Windjammer was a disaster. On the other hand, breakfast in the main dining room was outstanding. Table sharing enabled us to meet other passengers. Food was served hot. The variety of choices were terrific. On previous RC cruises, there was a "vitality offering" on the menu so that those who were trying to watch their weight could do so. This was missing with our cruise. It would be helpful to have the calorie count provided so that the passenger could make a knowledgeable decision. One of our perks was a free lunch at Jamie's. On our last cruising day we tried to get served. The manager told us to return at 1:30 and he'd accommodate us. We did as he asked and arrived two minutes early. We were turned away. It would have been far better to have been told that he was sorry but all of the seats were filled by reservations.

Ship was too big to provide quality service to all passengers

Harmony of the Seas Cruise Review by Pedey White

2 people found this helpful
Trip Details
Our traveling party members wanted this cruise. It was clear that the facility could not handle all of the passengers with the level of service that we expect. The Windjammer was a disaster. Hot food was not always served hot -- particularly the pizza. There were insufficient seats to accommodate those who wanted to eat in the Windjammer. There were announcements asking people to leave when they had finished eating to accommodate other passengers. The Windjammer was a disaster.

On the other hand, breakfast in the main dining room was outstanding. Table sharing enabled us to meet other passengers. Food was served hot. The variety of choices were terrific.

On previous RC cruises, there was a "vitality offering" on the menu so that those who were trying to watch their weight could do so. This was missing with our cruise. It would be helpful to have the calorie count provided so that the passenger could make a knowledgeable decision.

One of our perks was a free lunch at Jamie's. On our last cruising day we tried to get served. The manager told us to return at 1:30 and he'd accommodate us. We did as he asked and arrived two minutes early. We were turned away. It would have been far better to have been told that he was sorry but all of the seats were filled by reservations.
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Cabin Review

Cabin 10583
Excellent accommodations. Fabulous attendant Christian Reyes.
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