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Emerald Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,737 Reviews

Food and services noticeably poorer-catering more for Spanish speakers

Emerald Princess Cruise Review by Cruiser162

1 people found this helpful
Trip Details
  • Sail Date: Jan 2018
  • Destination: South America
  • Cabin Type: Interior

Chose the cruise for its itinerary. Spent 2 days in BA prior to embarkation. Worthwhile to see BA. Embarkation process could have been smoother. Personnel lacked proficiency with the English language as well as familiarity with the process. Disembarkation much better in San Antonio-however the port is very industrial and there is NOTHING to see/do in this very economically depressed city. Have to rely on transportation for the 1.5 HR ride into SCL to board flight. SCL airport very disorganized, little English spoken, poor signage.

Emerald dated, in dire need of upgrade in furnishing, rethinking of need for lounges and very amateurish shows.

Very noticeable downgrade in quality and variety of food choices. Did not like the constant up selling of services and dining. Food was "pre-cooked" and reheated for service...cold toast, cold fries, cold bacon, lobster cold?! And mushy?

Shore excursions poorly organized and lacked value for $. Crowded and limited time at sights. Would book with on shore tours, but operators lacked command of English. Better selections with Expedia shore excursions.

Would travel to SA again, however NOT on Princess. Captain would not even shake hands on the welcome cocktail reception, did not feel our loyalty was valued?!

One highlight was our cabin steward and dining staff, who went above and beyond to ensure a pleasant vacation despite their limitations.


Cruiser162's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Shore Excursions
Service
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Cabin Review

Interior
Cabin IB B316

Clean, mattress too soft, feather pillow nice. Midship location great, easy access to everything.


Port & Shore Excursion Reviews

Tigre Delta

Boring ride on boat, very little interesting sites, little time for shopping or purchasing food to eat.

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Punta del Este

Cute sea port, very friendly natives. Easily walkable. Lots of choices for souvenirs and dining. Best Emanadas at a small local bakery! Very little English spoken. Was disappointed that the local artisan market was closed for summer holidays. Staff at tourist info center very helpful!

Train to the End of the World

BORING train ride, depressing info on convicts, no scenery until last stop at Madeleine bay. Don't waste ur money on this tour!

View All 32 Train to the End of the World Reviews
Osorno Volcano

Met at port, comfortable small van. Needed more time for souvenir shopping and food.

View All 20 Osorno Volcano Reviews
Punta Arenas

Hilly town, walkable. Very little to see in town. Souvenir shopping along port.

Up funicular in Valparaiso, walking tour of hills and graffiti. Lunch at Vina del Mar, edible, service slow. Wine tasting at Emiliana winery, drive to SCL airport. Drive long d/t congestion of summer local holidayers!

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Cruiser162
4 Reviews Written
22 Helpful Votes
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