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Chose the cruise for its itinerary. Spent 2 days in BA prior to embarkation. Worthwhile to see BA. Embarkation process could have been smoother. Personnel lacked proficiency with the English language as well as familiarity with the process. Disembarkation much better in San Antonio-however the port is very industrial and there is NOTHING to see/do in this very economically depressed city. Have to rely on transportation for the 1.5 HR ride into SCL to board flight. SCL airport very disorganized, little English spoken, poor signage. Emerald dated, in dire need of upgrade in furnishing, rethinking of need for lounges and very amateurish shows. Very noticeable downgrade in quality and variety of food choices. Did not like the constant up selling of services and dining. Food was "pre-cooked" and reheated for service...cold toast, cold fries, cold bacon, lobster cold?! And mushy? Shore excursions poorly organized and lacked value for $. Crowded and limited time at sights. Would book with on shore tours, but operators lacked command of English. Better selections with Expedia shore excursions. Would travel to SA again, however NOT on Princess. Captain would not even shake hands on the welcome cocktail reception, did not feel our loyalty was valued?! One highlight was our cabin steward and dining staff, who went above and beyond to ensure a pleasant vacation despite their limitations.

Food and services noticeably poorer-catering more for Spanish speakers

Emerald Princess Cruise Review by Cruiser162

1 person found this helpful
Trip Details
  • Sail Date: January 2018
  • Destination: South America
  • Cabin Type: Interior
Chose the cruise for its itinerary. Spent 2 days in BA prior to embarkation. Worthwhile to see BA. Embarkation process could have been smoother. Personnel lacked proficiency with the English language as well as familiarity with the process. Disembarkation much better in San Antonio-however the port is very industrial and there is NOTHING to see/do in this very economically depressed city. Have to rely on transportation for the 1.5 HR ride into SCL to board flight. SCL airport very disorganized, little English spoken, poor signage.

Emerald dated, in dire need of upgrade in furnishing, rethinking of need for lounges and very amateurish shows.

Very noticeable downgrade in quality and variety of food choices. Did not like the constant up selling of services and dining. Food was "pre-cooked" and reheated for service...cold toast, cold fries, cold bacon, lobster cold?! And mushy?

Shore excursions poorly organized and lacked value for $. Crowded and limited time at sights. Would book with on shore tours, but operators lacked command of English. Better selections with Expedia shore excursions.

Would travel to SA again, however NOT on Princess. Captain would not even shake hands on the welcome cocktail reception, did not feel our loyalty was valued?!

One highlight was our cabin steward and dining staff, who went above and beyond to ensure a pleasant vacation despite their limitations.
Cruiser162’s Full Rating Summary
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Cabin Review

Interior
Cabin IB B316
Clean, mattress too soft, feather pillow nice. Midship location great, easy access to everything.
Riviera Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews