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Marina Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
713 Reviews

No organization

Marina Cruise Review by fondreist

8 people found this helpful
Trip Details
  • Sail Date: Jan 2018
  • Destination: the South Pacific

Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff present. We were then transferred to the ship by bus to be met with an even longer queue, waiting to embark,we even had to unload our own cases from the bus, no porters, no Oceania representatives,no organisation. From time we arrived at port to getting on board took us 3 hours no kidding. General manager eventually appeared claiming to lay blame on port of Lima for not having terminal building.

Tendering service was another major issue .Easter island took us 4.30 hrs to get off ship, never experienced a tender service so slow,if you are not doing an excursion with the company you are treat like a second class citizen. After visiting the island and returned to the tender point we were faced with another long queue to get back on board 2.30 hours we waited to get on board. Once again general manager blamed conditions of sea and the clientele , not many spring chickens and various disabilities.

Staff behind buffet counters in terrace cafe were very unenthusiastic ,didn't seem to be able to use initiative. Many times in waves grill we appeared invisible, took so long to have table set. Presentation of the food wasn't like it used to be.

After rainfall, promenade decks were deadly, deckhands didn't seem to be programmed to clear the large pools of water they preferred to place a sign up warning you the decks were slippery when wet.

Outbreak of gastroenteritis did not help matters either. Many of the facilities were closed, staff were also affected, restaurants appeared like staff canteens , paper table cloths, menus etc.

TV and Movie channels were poor throughout the cruise.

Speciality restaurants were excellent waiting staff there couldn't do enough for you.

To sum up ,having cruised with Oceania a few year ago, the quality of the service has gone a long way down hill,does not warrant the premium price of the cruise.

Will be very surprised if I am the only one with negative reviews.

fondreist's Full Rating Summary
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