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We altus loved Holland American Cruises and continued to take them because we felt they were worth the money for a wonderful7 day cruise. The Oosterdam needs updating. The outside chairs on the Promenade deck were all soiled and not appealing to sit on. Our cabin was awful. The crew was great, the food was good and the entertainment was top notch. Dinner in the Pinnacle Grill was special and the service was excellent. We took the spa package which was worth the money and enjoyed. Having a cabin that was not in good shape for a week where we slept and got changed our clothes ruined our taste for Holland America for future cruising. We have taken this same cruise 7 times on Princess, Celebrity and Holland America and preferred Holland America until we took the Oosterdam. I have notified Holland America guest services and sent a copy to Orlando Ashford, the President of Holland America, expressing my opinion about our cruise. It will be interesting to see their reply.

Cabin 1020 needs to be deleted from inventory available aboard Oosterdam

Oosterdam Cruise Review by marcia0649

6 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: Mexican Riviera
  • Cabin Type: Large Ocean-View Stateroom
We altus loved Holland American Cruises and continued to take them because we felt they were worth the money for a wonderful7 day cruise. The Oosterdam needs updating. The outside chairs on the Promenade deck were all soiled and not appealing to sit on. Our cabin was awful.

The crew was great, the food was good and the entertainment was top notch. Dinner in the Pinnacle Grill was special and the service was excellent. We took the spa package which was worth the money and enjoyed.

Having a cabin that was not in good shape for a week where we slept and got changed our clothes ruined our taste for Holland America for future cruising.

We have taken this same cruise 7 times on Princess, Celebrity and Holland America and preferred Holland America until we took the Oosterdam.

I have notified Holland America guest services and sent a copy to Orlando Ashford, the President of Holland America, expressing my opinion about our cruise. It will be interesting to see their reply.
marcia0649’s Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom
Cabin C 1020
Cabin was a mess with dirty walls, cracked sink, black things in bathtub that was permanent, window paint missing and scrapped off paint showing silver here and there. Insulation coming through window sill near bed head. Reported it immediately to guest relations
Main Deck Inside Cabins, Outside Cabins