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We chose this cruise based on the excellent Itinerary of Japan and China. It was our son's college graduation present. So it was us two oldsters and a 26 year old. We spent a few days in Tokyo prior to the cruise, which was more enjoyable than the cruise. Embarkation was fine. The room, Grand Suite, was fine, but a bit old-fashioned. Our butler was pleasant, but really had no recommendations as to what might be fun or interesting on the cruise. Generally, although staff were courteous, no one extended themselves in any way. Dining was disappointing. The hot food was never, ever, not once, hot. Nothing tasted fresh, and there was little that seemed inspired, or related to, China or Japan. The restaurant service was slow and the buffets were OK. The entertainment was usually at 10pm, which was just too late. Tours usually started around 8am. No planning for a great customer experience.Kind of " here it is, take it or leave it." The Cruise Director was not friendly, no senior staff extended themselves to us at all, even though were "concierge" level customers. We had previously been on this ship for an Alaska cruise. That was quite nice. But after this experience we will not be back. The cruise is expensive, especially for a Grand Suite. It wasn't worth it. I wish we had just flown in to the destinations and skipped the cruise. We would have had better food, service, and paid much less. Oh well, live and learn...

Great Itinerary, that's about it

Silver Shadow Cruise Review by LA Phil

Trip Details
  • Sail Date: September 2017
  • Destination: Asia
  • Cabin Type: Grand Suite 1
We chose this cruise based on the excellent Itinerary of Japan and China. It was our son's college graduation present. So it was us two oldsters and a 26 year old. We spent a few days in Tokyo prior to the cruise, which was more enjoyable than the cruise.

Embarkation was fine. The room, Grand Suite, was fine, but a bit old-fashioned. Our butler was pleasant, but really had no recommendations as to what might be fun or interesting on the cruise. Generally, although staff were courteous, no one extended themselves in any way.

Dining was disappointing. The hot food was never, ever, not once, hot. Nothing tasted fresh, and there was little that seemed inspired, or related to, China or Japan. The restaurant service was slow and the buffets were OK.

The entertainment was usually at 10pm, which was just too late. Tours usually started around 8am. No planning for a great customer experience.Kind of " here it is, take it or leave it."

The Cruise Director was not friendly, no senior staff extended themselves to us at all, even though were "concierge" level customers.

We had previously been on this ship for an Alaska cruise. That was quite nice. But after this experience we will not be back.

The cruise is expensive, especially for a Grand Suite. It wasn't worth it. I wish we had just flown in to the destinations and skipped the cruise. We would have had better food, service, and paid much less.

Oh well, live and learn...
LA Phil’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Cabin Review

Grand Suite 1
Cabin G1 802
Big, pleasant but dated.
Deck 8 Suite Cabins