Like many people we chose the MSC Armonia for its Cuba and Central America Itinerary which no one else offered particularly as on the the 14 night cruise you had over 4 full days in Havana. We read the cruise critics reviews but thought it could not be as bad as some of the reviews that had been posted BUT IN FACT IT WAS WORSE. We would recommend any one who has cruised with the likes of P & O, Princess, Holland America etc. to give MSC a very wide berth.
The problems started 6 months after we had booked and 10 weeks before we were due to sail, when we were booking another excursion we noted that our cabin had been moved from midship on deck 9 to the rear of the ship a location we would not have accepted if offered on booking. We contacted our booking agent Jetline Cruises to be informed MSC often do this and it is written into its terms and conditions, after searching the terms and conditions in the brochure we could not find it but Jetline said it was on MSC Website under its terms and conditions " sneaky to say the least ".
I was very unhappy about this change so after a number of emails direct to MSC and 2 further Cabin change each getting worse than the previous we eventually accepted Cabin 8058 in a location we still would not have accepted if offered on booking and the reason we were given for the change was " TECHNICAL REASONS ". During the cruise we found that a number of passengers had had their cabins changed and one British couple had been forced to change theirs mid cruise, and a Dutch party who had booked 2 outside cabins next to each other, were given one outside an one inside as they were opposite each other.