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Cruise and Maritime Voyages (CMV) - MV Magellan - Amazon & West Indies (7th January 2018) We don’t facebook, twitter or other, but from time to time we do read ’trusted’ reviews - generally helpful if you read ‘between the lines’ as there are always ‘be-moaners’! we hope we are not in that category and accept that we all have different opinions however we feel compelled to write this review to inform others of our experience aboard this ‘Cruise’ The Magellan is a bright, pleasantly laid out ship with many ‘nooks & crannies’ - regrettably few of which were of a size that could accommodate many of the ‘activities’ - the air conditioning in most of the public areas was very, if not too efficient - the show lounge seats were often damp from the condensation! - requiring the wearing of anoraks/blankets to keep warm! - a ‘severe’ ‘epidemic’ of coughs/wheezing swept through the ship resulting in many passengers having to receive oxygen and intra venous antibiotics! The Captain was Greek - his daily update to all passengers was both incoherent and incomprehensible - the same ‘address’ was given clearly and fluently in Dutch and German! the officers were of mixed nationality, bar staff were Ukrainian and the dining/galley/house staff of Asian origin - few of whom were able to understand the English language and engage in ‘useful’ communication - the staff were apathetic/leaderless (there were a few exceptions) officers ‘acknowledged’ problems if prompted but did ‘zilch’ to remedy them! - they would rather disappear! Transfer from Victoria Coach Station to Tilbury and embarkation were generally acceptable albeit the Coach was an hour late welcome on board and escort to cabin was pleasant as was the cabin/steward - it was a “guaranteed” inside cabin but was spacious, clean and tidy - regrettably it was directly below the galley! so a bit noisy, but that’s pot luck! Activities/Venue Entertainment were generally ‘weak’ and repetitive commencing, with what became traditional, a delay as various laptops/microphones and speakers were set up by the individual ‘artists’ - lack of management/preparation!!! - the ‘lectures’ by the Ships Excursion Manager was read from the Cruise Maritime brochure - usually ‘delivered’ in an engaging and interesting manner by someone with experience of the destination!! Variety Shows were generally well presented, albeit repetitive (accept difficult on an extended cruise) but having an opera singer as the lead, led to many a disastrous outcome and on occasion the orchestra or some of their number were the ‘act’ of the night - introduced by the Cruise Director but thereafter each introduction to a piece of music was pre-recorded! we leave you to work that one out! the Burns/Scottish night, which was planned, not impromptu, was an embarrassment - we were not the first Scots to walk out! we hate to think who the butcher was in Tilbury that ‘created’ the Haggis that was to be “Addressed” - it looked like a ball of chopped spam!!! Ports of Call/Excursions - departed late from Tilbury and Amsterdam, bad weather in the English Channel and Bay of Biscay - diverted to Vigo - bi-passed Lisbon - couldn’t see the logic - the ship was to provision there but had to be either sourced in Vigo or transferred from Lisbon - result - delay in departure from Vigo - less time in Madeira! - disappointed in missing Lisbon, loved Madeira then on to Cape Verde - rather uninteresting other than it had internet! five days at sea and we were in the Amazon - a great disappointment to many - a very wide brown river lacking in wildlife and little of interest - I think the ‘twitchers’ were devastated Santarem, Boca da Valeria (a “staged” village/compulsory ‘port of call’!), Manaus (ship excursion - Jungle Trek - ‘staged’ down to the pet tarantula! - oh dear!), Parintins, Alter do Chao (beach!), Icoaraci, for Belem (just another dirty city!) - sadly overall consensus was disappointment other than the Opera House in Manaus Tenders - the boarding system was acceptable - few crew handlers had experience - coming ‘alongside’ could be positively dangerous - loaded tenders were left to ‘wallow' in rough conditions! common sense/management of the situation could have saved much distress Ils du Salut (Tender) - at last something to see ashore - a pleasant change and some wildlife! Tobago - scheduled to be ‘alongside’ but some other cruise liner took our berth! leave you to work out why - were we not booked? had we not paid our port dues? pleasant/friendly port - we had the best every ‘meal’ since we joined the cruise in a small cafe - fresh panini with salami and salad - we ordered ‘seconds’ because it was so good! Bistro (likened to a ‘day centre by one of the Comedians) initially the food appeared appetising but was found to be ‘lacking’ - repetitive, uninteresting, undercooked/overcooked, dried out, lukewarm - redemption - the bread and butter pudding, but it was served at “tea time”!!!!! The Grill - lacked imagination - beef burgers! if that’s what you call them and hot dogs, chips, lettuce, sliced tomato and onion - every day!!!!! Dining Room - marginally better in that if you couldn’t see anything on the menu to inspire you, you could order grilled chicken/salmon or vegetable curry! Perhaps the chef had a very tight budget, a list of courses and accompaniments but wasn’t sure how to match them and if he had spent less time engaging in pleasantries and surveying his ‘magnificent’ buffets and more in the ‘service stations’ studying what was being returned from the tables he would have learnt a thing or two! there was never a tantalising smell of food? was most of the food precooked/frozen/chilled and re-heated prior to service? - not much cooking then!!! “Buffets under the Stars” - now that looked great - all set out in heated terrines - except there was no power on deck - OMG - result - cold food! full drinks package - only available to purchase on board within first 24 hours - could only be purchased for entirety of the cruise and if all occupants of a cabin subscribed to it - however it became apparent that this was still being promoted during the cruise as were additional beer, wine, coffee, packages??? house wines and cocktails ‘disappointed’ - we cancelled our drinks package within four hours of signing up! - to be fair there was no problem with this and we were only asked to pay for what we had consumed within that time *****lastly but not least and it has been mentioned in previous reviews - Level 4 has a constant ‘stench’ of sewage in both port and starboard corridors - this problem appears to be ongoing with no resolution - if we had been on this level we would have ‘jumped ship’ earlier (we flew home two weeks early from Barbados!) Conclusion: A general unhappy ship, disgruntled passengers, miserable staff and poorly managed the management either do not acknowledge the facts or know how to respond having said which, you only get what you pay for, most passengers were looking to get away from the British weather for six weeks and some obviously were enjoying the cruise including the food!!!! sadly the Amazon is not the ideal destination it is made out to be no malice, liable, slander, resentment, racism, derogatory intent - only fact as we saw it hope helpful? we have previously cruised aboard the Marco Polo (certainly 7/8 years ago) to St Petersburg and the Baltic and we gave it 5 Stars***** sadly, we will not be cruising with CMV again ps. please read Cruise Critic “Garigale” Dec 2017 - we’ve just read it - too late for us! but we concur

Be warned!

Magellan Cruise Review by a&jScotland

17 people found this helpful
Trip Details
Cruise and Maritime Voyages (CMV) - MV Magellan - Amazon & West Indies (7th January 2018)

We don’t facebook, twitter or other, but from time to time we do read ’trusted’ reviews - generally helpful if you read ‘between the lines’ as there are always ‘be-moaners’!

we hope we are not in that category and accept that we all have different opinions however we feel compelled to write this review to inform others of our experience aboard this ‘Cruise’

The Magellan is a bright, pleasantly laid out ship with many ‘nooks & crannies’ - regrettably few of which were of a size that could accommodate many of the ‘activities’ - the air conditioning in most of the public areas was very, if not too efficient - the show lounge seats were often damp from the condensation! - requiring the wearing of anoraks/blankets to keep warm! - a ‘severe’ ‘epidemic’ of coughs/wheezing swept through the ship resulting in many passengers having to receive oxygen and intra venous antibiotics!

The Captain was Greek - his daily update to all passengers was both incoherent and incomprehensible - the same ‘address’ was given clearly and fluently in Dutch and German!

the officers were of mixed nationality, bar staff were Ukrainian and the dining/galley/house staff of Asian origin - few of whom were able to understand the English language and engage in ‘useful’ communication - the staff were apathetic/leaderless (there were a few exceptions) officers ‘acknowledged’ problems if prompted but did ‘zilch’ to remedy them! - they would rather disappear!

Transfer from Victoria Coach Station to Tilbury and embarkation were generally acceptable albeit the Coach was an hour late

welcome on board and escort to cabin was pleasant as was the cabin/steward - it was a “guaranteed” inside cabin but was spacious, clean and tidy - regrettably it was directly below the galley! so a bit noisy, but that’s pot luck!

Activities/Venue Entertainment were generally ‘weak’ and repetitive commencing, with what became traditional, a delay as various laptops/microphones and speakers were set up by the individual ‘artists’ - lack of management/preparation!!! - the ‘lectures’ by the Ships Excursion Manager was read from the Cruise Maritime brochure - usually ‘delivered’ in an engaging and interesting manner by someone with experience of the destination!!

Variety Shows were generally well presented, albeit repetitive (accept difficult on an extended cruise) but having an opera singer as the lead, led to many a disastrous outcome and on occasion the orchestra or some of their number were the ‘act’ of the night - introduced by the Cruise Director but thereafter each introduction to a piece of music was pre-recorded! we leave you to work that one out!

the Burns/Scottish night, which was planned, not impromptu, was an embarrassment - we were not the first Scots to walk out!

we hate to think who the butcher was in Tilbury that ‘created’ the Haggis that was to be “Addressed” - it looked like a ball of chopped spam!!!

Ports of Call/Excursions - departed late from Tilbury and Amsterdam, bad weather in the English Channel and Bay of Biscay - diverted to Vigo - bi-passed Lisbon - couldn’t see the logic - the ship was to provision there but had to be either sourced in Vigo or transferred from Lisbon - result - delay in departure from Vigo - less time in Madeira! - disappointed in missing Lisbon, loved Madeira then on to Cape Verde - rather uninteresting other than it had internet! five days at sea and we were in the Amazon - a great disappointment to many - a very wide brown river lacking in wildlife and little of interest - I think the ‘twitchers’ were devastated

Santarem, Boca da Valeria (a “staged” village/compulsory ‘port of call’!), Manaus (ship excursion - Jungle Trek - ‘staged’ down to the pet tarantula! - oh dear!), Parintins, Alter do Chao (beach!), Icoaraci, for Belem (just another dirty city!) - sadly overall consensus was disappointment other than the Opera House in Manaus

Tenders - the boarding system was acceptable - few crew handlers had experience - coming ‘alongside’ could be positively dangerous - loaded tenders were left to ‘wallow' in rough conditions! common sense/management of the situation could have saved much distress

Ils du Salut (Tender) - at last something to see ashore - a pleasant change and some wildlife!

Tobago - scheduled to be ‘alongside’ but some other cruise liner took our berth! leave you to work out why - were we not booked? had we not paid our port dues?

pleasant/friendly port - we had the best every ‘meal’ since we joined the cruise in a small cafe - fresh panini with salami and salad - we ordered ‘seconds’ because it was so good!

Bistro (likened to a ‘day centre by one of the Comedians) initially the food appeared appetising but was found to be ‘lacking’ - repetitive, uninteresting, undercooked/overcooked, dried out, lukewarm - redemption - the bread and butter pudding, but it was served at “tea time”!!!!!

The Grill - lacked imagination - beef burgers! if that’s what you call them and hot dogs, chips, lettuce, sliced tomato and onion - every day!!!!!

Dining Room - marginally better in that if you couldn’t see anything on the menu to inspire you, you could order grilled chicken/salmon or vegetable curry!

Perhaps the chef had a very tight budget, a list of courses and accompaniments but wasn’t sure how to match them and if he had spent less time engaging in pleasantries and surveying his ‘magnificent’ buffets and more in the ‘service stations’ studying what was being returned from the tables he would have learnt a thing or two!

there was never a tantalising smell of food? was most of the food precooked/frozen/chilled and re-heated prior to service? - not much cooking then!!!

“Buffets under the Stars” - now that looked great - all set out in heated terrines - except there was no power on deck - OMG - result - cold food!

full drinks package - only available to purchase on board within first 24 hours - could only be purchased for entirety of the cruise and if all occupants of a cabin subscribed to it - however it became apparent that this was still being promoted during the cruise as were additional beer, wine, coffee, packages???

house wines and cocktails ‘disappointed’ - we cancelled our drinks package within four hours of signing up! - to be fair there was no problem with this and we were only asked to pay for what we had consumed within that time

*****lastly but not least and it has been mentioned in previous reviews - Level 4 has a constant ‘stench’ of sewage in both port and starboard corridors - this problem appears to be ongoing with no resolution - if we had been on this level we would have ‘jumped ship’ earlier (we flew home two weeks early from Barbados!)

Conclusion:

A general unhappy ship, disgruntled passengers, miserable staff and poorly managed

the management either do not acknowledge the facts or know how to respond

having said which, you only get what you pay for, most passengers were looking to get away from the British weather for six weeks and some obviously were enjoying the cruise including the food!!!!

sadly the Amazon is not the ideal destination it is made out to be

no malice, liable, slander, resentment, racism, derogatory intent - only fact as we saw it

hope helpful?

we have previously cruised aboard the Marco Polo (certainly 7/8 years ago) to St Petersburg and the Baltic and we gave it 5 Stars*****

sadly, we will not be cruising with CMV again


ps. please read Cruise Critic “Garigale” Dec 2017 - we’ve just read it - too late for us!

but we concur
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