14 night cruise from Havana, Cuba

Cruise is chosen because of the itinary and price.

We have cruised before with MSC (Splendida & Fantasia) in the mediterranean.

Embarkation was smooth (except for the customs in Cuba)

Ship is old and on some places this is vissible.

Also the enlargment of the ship didn't match the restaurants and public places.

The window cleaning was poor and suspected a long time ago done, some windows you can't see throug.

Cabin is average but the shower was very poor (a very, very small shower, you could barely stand in it)

It is scary when you pull out an electric plug out of the wall socket and the socket is coming out also.

The toilet seat was old and on some places discolored (yellow instead of white) and the cover of the light above the mirror and sink was lose.

Entertainment was excellent but a pitty they did repeat the shows the next week, so the second week was boring on the entertainment.

Dining was average (we did eat better before on other ships (also on ships from MSC) and just like the entertainment repeating itself.

Service was ok, but some personell on board need some training on kindness and client approach and dealing with complaints.

Some people working at the service desk were rude and cannot deal with complaining guests.

Ports (Havana, Montego bay, George town, Cozumel, Havana, Belize city, Roatan, Costa Maya, Cozumel, Havana) were excellent and the same score for the excursions itself.

Disembarkation and embarkation was ok, however there were not to many points were you could get on or of the ship.

Sometimes there was only one gangway for all the people going off or on the ship.

We did travel with 6 adults in 3 cabins and were scattered all over the ship.

Fitness room was very small and sometimes crowdy.

Internet is to expensive for the quality the deliver.

In the cabin we had no wifi reception at all so we had to go to another part of the ship to get connection.

And even when we have a wifi connection it was very slow, so slow we cannot even send one photo with a smal text from my smartphone (galaxy S8) to facebook.

We had the smallest bundle (1000 MB) for € 50,-

You better avoid the public toilets when you have to do a big deposit because they are not realy proper and sometimes the toiletpaper is depleated.

A lot of bars and lounges are closed during the day (even on a sea day) so you were forced to go to the same locations everybody goes.

The itenary was great and recomandable.

We think we skip MSC for a while, there are other companies who have a better overall score.