I saw some bad reviews and just don't get it. We just finished 21 Princess cruises all in the VG - Excellent category. I had a conversation with another old timer on the ship and we compared notes about how great cruising is and why a number of cruisers never seem to enjoy themselves. Oh well...
From the time we got to the ship everything went smoothly. Very few people in lines and then right on to the ship. Our room was ready so we left our carry ons and headed to the buffet. Our main dining room table was waiting for the 4 of us and the wait staff were excellent - again. There's always more to do than we have time but I especially liked the choice of movies under the stars with popcorn delivered to my chair.
We talked to great people, entered many contests, won a bottle of champaign at one (gave it away to a couple near us) and did the Mexican hat dance in the Piazza. We've been to all the ports several times and always find something new to explore.
Got a balcony upgrade for a few $ more.