Celebrity Silhouette Review

5.0 / 5.0
2,101 reviews

Customer service was poor at best

Review for the Southern Caribbean Cruise on Celebrity Silhouette
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bighisself
10+ Cruises • Age 80s

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Sail Date: Jan 2018
Cabin: AquaClass 2

my travel agent at I cruise told us how great celebrity cruise line was, we usually go with Holland america and Norwegian.embarkation was a joke, it took us over 1hr. to get our room keys. we found our way to room 1512. the keys would not work.we called down to customer service, waited on hold for 1/2 hr.nobody answered. we went to customer service waited for 1&1/2 hour to get new keys. we asked the lady what amenities went with aqua class, and for a map of the ship, so we could find our way .she gave us a little folded piece of paper and walked away,we never found anything about aqua class. all we were told by peavored ople on the ship that we could go to blue dining room. my wife developed a rash on the second day, we went to the medical center, talked to a nurse,she asked my wife what she ate. the only thing we ate was food on the ship. next day she had goose bumps. went back to the medical center, she saw a doctor, he never checked blood pressure, temperature or any vitals he spent 3 minutes, gave her predisone .every in the tiny room was coughing, and she became sick. a questioner was left in our room , we filled it out and turned it in.we do not need flavored tea or hors d oeuvres in our room. they want to sell you Evian at 6 + a bottle this is ridiculous. every ship we have been on gives you ice and water.after they read our questioner they finally gave us water. the crew, servers, working people were great.the food quality was good, but the customer service poor

Cabin Review

AquaClass 2

Cabin A2

typical balcony room, very small shower

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