1. Home
  2. Cruise Reviews
  3. Norwegian Dawn
(1) we chose the dawn because we live in the tampa bay area and were looking for a cruise to celebrate our 57th wedding anniversary and to enjoy 10 days away. we have platinum status in the latitudes club, but were denied priority boarding (an attendant said that they were not providing that today ?).this caused us to have to wait in the unbelievable long lines for two hours to embark the ship. disembarking dawn was equally as unacceptable....it took us another two hours to disembark in tampa. (2) the ship was said to have been extensively refurbished, and some of the public areas reflected that, but not the individual cabins. the seating throughout the ship was very uncomfortable, even the chaise lounges out on the promenade deck had no armrests and were so low to the deck that it was difficult to get in and out of them. no individual deck chairs were provided, and there were no more that a dozen chaise lounges on either the port or starboard side available at any time....the carpet in the cabin was filthy; we were not even provided with a chair, or sofa in the cabin....they only provided a round dangerous upholstered stool for the vanity. the mattresses are horrible,, definitely needing replacement. (3) dining was mediocre on dawn at best. the garden café (the buffet) proved to be the best choice. as platinum latitudes members we attempted to dine in la cucina on our 57th anniversary. I had made the required reservation, received confirmation from the reservation desk and we appeared for check-in at 7:15 pm for a 7:30 pm reservation. when we were at the desk before being taken to for our table, the manager and his clerk asked for our "voucher". i presented them with the "confirmation" that had been provided at the restaurant reservation counter on deck 7. they refused to seat us, saying they had to have the "voucher".....apparently ncl has changed their specialty restaurant policy since we sailed trans-atlantic on ncl jade in 2017. the "manager" at the restaurant would make to exception, even though he knew we were "platinum" latitudes members. i was forced to return to my cabin to hunt for these "vouchers"....i finally found them, but we did not return to la cucina that night! the whole incident ruined our 57th wedding anniversary dinner! (4) entertainment was poor, with the exception of a couple of shows in the stardust theatre. and also dawn has eliminated complimentary steam and sauna in the fitness center. to use those facilities, cruisers are now required to pay $199.00+ per person per cruise. (5) service by the steward was acceptable....and it should be, as ncl now automatically places $13.99 per person, per day on your account as a service charge! i could have adjusted it, but wanted to make sure that the steward was not "stiffed" by ncl. (6) no comment on the ports and excursions; we have done 48 cruises in total, and have seen all those ports and islands many times. In closing, my wife nor i would not cruise on the ncl dawn or any other ncl ship departing from tampa in the future! Thank you for the opportunity to express my opinion in reviewing this ncl cruise.

Unacceptable Norwegian Dawn

Norwegian Dawn Cruise Review by globalguy1

2 people found this helpful
Trip Details
  • Sail Date: January 2018
  • Destination: Western Caribbean
  • Cabin Type: Mid-Ship Oceanview Porthole Window
(1) we chose the dawn because we live in the tampa bay area and were looking for a cruise to celebrate our 57th wedding anniversary and to enjoy 10 days away. we have platinum status in the latitudes club, but were denied priority boarding (an attendant said that they were not providing that today ?).this caused us to have to wait in the unbelievable long lines for two hours to embark the ship. disembarking dawn was equally as unacceptable....it took us another two hours to disembark in tampa.

(2) the ship was said to have been extensively refurbished, and some of the public areas reflected that, but not the individual cabins. the seating throughout the ship was very uncomfortable, even the chaise lounges out on the promenade deck had no armrests and were so low to the deck that it was difficult to get in and out of them. no individual deck chairs were provided, and there were no more that a dozen chaise lounges on either the port or starboard side available at any time....the carpet in the cabin was filthy; we were not even provided with a chair, or sofa in the cabin....they only provided a round dangerous upholstered stool for the vanity. the mattresses are horrible,, definitely needing replacement.

(3) dining was mediocre on dawn at best. the garden café (the buffet) proved to be the best choice. as platinum latitudes members we attempted to dine in la cucina on our 57th anniversary. I had made the required reservation, received confirmation from the reservation desk and we appeared for check-in at 7:15 pm for a 7:30 pm reservation. when we were at the desk before being taken to for our table, the manager and his clerk asked for our "voucher". i presented them with the "confirmation" that had been provided at the restaurant reservation counter on deck 7. they refused to seat us, saying they had to have the "voucher".....apparently ncl has changed their specialty restaurant policy since we sailed trans-atlantic on ncl jade in 2017. the "manager" at the restaurant would make to exception, even though he knew we were "platinum" latitudes members. i was forced to return to my cabin to hunt for these "vouchers"....i finally found them, but we did not return to la cucina that night! the whole incident ruined our 57th wedding anniversary dinner!

(4) entertainment was poor, with the exception of a couple of shows in the stardust theatre. and also dawn has eliminated complimentary steam and sauna in the fitness center. to use those facilities, cruisers are now required to pay $199.00+ per person per cruise.

(5) service by the steward was acceptable....and it should be, as ncl now automatically places $13.99 per person, per day on your account as a service charge! i could have adjusted it, but wanted to make sure that the steward was not "stiffed" by ncl.

(6) no comment on the ports and excursions; we have done 48 cruises in total, and have seen all those ports and islands many times.

In closing, my wife nor i would not cruise on the ncl dawn or any other ncl ship departing from tampa in the future!

Thank you for the opportunity to express my opinion in reviewing this ncl cruise.
globalguy1’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Dawn price drops
250,000+ people have entered their email

Cabin Review

Mid-Ship Oceanview Porthole Window
Cabin OF 4578
Cabin 4578 was quiet even though it is a 'connecting' cabin. The porthole in the cabin apparently had not been cleaned in years, and was difficult to see through. There is no small sofa nor chair in the cabin. NCL only provided a very dangerous upholstered stool for the vanity. The carpet was filthy and apparently had not been cleaned in months. If one walked on the carpet with white socks they would be soiled immediately. Mattresses were in very poor condition, causing both my wife and myself a return of back problems.
Deck 4 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews