The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than normal cruises. Good dancers, and an excellent trip round Lanzarote due to a fab Brazilian guide. But, we were under the main restaurant and each night it sounded like a metal barrel rolling above our heads, and the ships engines were very noisy so most nights you woke up. We had first dining (7.30, second was 9.45). The one show was at 9, twice it was for Spanish speakers only, and 5 times the dinner overran the start of the show, once we waited 45m to be served. Hardly any entertainment in the day, most at night. Not enough tables for lunch. Bar staff at two bars rude. Drinks package as all inclusive didn’t, for example, include a gin and tonic, just a gin. The extra drinks package, at 90euros, didn’t include the ‘gin bar’. Things that you expect, eg transfers, or maps at the stopping ports, not included, neither are tips or port taxes which are hefty. It seemed a cheap cruise but actually it wasn’t. Hardly saw staff for first few days, actually thought the upstairs restaurant was self clearing, but that got better by the end. Staff looked fed up. So did the passengers. Queued up with other Brits to complain, which I have never done on a cruise before. WiFi, pretty expensive, didn’t work for over a day and no refund given. Asked for advice from reception re the ports, was told they don’t give maps or advice, check the internet. Problems with disembarking, confusing advice and was booked flights through same company which left at 7pm, was told it would cost another 25 euros per person to stay on boat, so left, got ordinary bus 7.50 e. per person, to airport. No one from my family, or others we shared dining tables with, would go with Pullmantur again. Have never said that about a cruise line before.

Not sure if worth the money

Horizon Cruise Review by MAKH

8 people found this helpful
Trip Details
The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than normal cruises. Good dancers, and an excellent trip round Lanzarote due to a fab Brazilian guide.

But, we were under the main restaurant and each night it sounded like a metal barrel rolling above our heads, and the ships engines were very noisy so most nights you woke up. We had first dining (7.30, second was 9.45). The one show was at 9, twice it was for Spanish speakers only, and 5 times the dinner overran the start of the show, once we waited 45m to be served. Hardly any entertainment in the day, most at night. Not enough tables for lunch. Bar staff at two bars rude. Drinks package as all inclusive didn’t, for example, include a gin and tonic, just a gin. The extra drinks package, at 90euros, didn’t include the ‘gin bar’. Things that you expect, eg transfers, or maps at the stopping ports, not included, neither are tips or port taxes which are hefty. It seemed a cheap cruise but actually it wasn’t. Hardly saw staff for first few days, actually thought the upstairs restaurant was self clearing, but that got better by the end. Staff looked fed up. So did the passengers. Queued up with other Brits to complain, which I have never done on a cruise before. WiFi, pretty expensive, didn’t work for over a day and no refund given. Asked for advice from reception re the ports, was told they don’t give maps or advice, check the internet. Problems with disembarking, confusing advice and was booked flights through same company which left at 7pm, was told it would cost another 25 euros per person to stay on boat, so left, got ordinary bus 7.50 e. per person, to airport.

No one from my family, or others we shared dining tables with, would go with Pullmantur again. Have never said that about a cruise line before.
MAKH’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Pullmantur Horizon price drops
250,000+ people have entered their email

Cabin Review

Cabin 6155
Ok, good shower. Noisy engines

Port & Shore Excursion Reviews