Oh my goodness. What an experience. I can only re-iterate what everyone else has said. Fantastic Itinery - off the ship, fabulous - On the ship - HORRENDOUS.
We will never sail out of Puerto Rico again, nor do I think we will sail on Carnival. The Puerto Rican guests were disgraceful. I just don't no where to start.
Embarkation was awful. There was a Puerto Rican wedding taking place on the ship so special passes had to be handed out as the wedding guests were not staying on the ship. The wedding took priority over the ship passengers. The waiting area in Puerto Rico is not large enough to hold everyone so it was crammed tight. Very little instruction given, when you get your ship card they are not consistent on giving you a boarding number, so remember to ask for it.
Loved our cabin. It had a lot of drawer and closet space. The balcony while small, was quite a nice touch. The bathroom was bigger than most other ships we've been on. Very clean, beds not the softest we've experienced, but not too bad. The bedding was comfortable. Lot's of towels - they also leave clean beach towels in your room for the daily excursions.