“Royal Caribbean – where the extraordinary happens” In our case it the entire handling of our experience was “extraordinary” bad.

As UK residents we booked a “once in a lifetime holiday” with Royal Caribbean on the Oasis of the Seas going the Bahamas, St Thomas and St Martin. We booked shore trips, for each of the 3 shore days, directly with Royal Caribbean prior to sailing, assuming that they would have vetted their partners appropriately and therefore we would be safe. However, on day 2 in St Thomas, we were on the BOSS Underwater Scooter trip and my husband was injured when another passenger jumped into the water before he had surfaced. No one on the tour boat was supervising participants entering the water which is why the incident happened. My husband ended up with a 2 inch scar which was stitched (badly) by the cruise ship doctor. He then spent the rest of the holiday unable to participate in any activities, concussed and in pain. Our holiday was ruined! My husband has been left with a scar with is clearly visible.

What did Royal Caribbean do – absolutely nothing! They accept no responsibility, even though we booked through them. When we spoke to customer services on the ship they simply stated “accidents happen”. They offered no compensation or assistance to allow us to undertake our holiday again, even though participants in another shore trip incident, which resulted in no injuries, were offered 25% off their next cruise. Read more