The sun decks on the ship were soulless. They were spartan and devoid of any character. The ship had just had a refurb and we were surprised how poor the ship was turned out. In the theatre it was either very cold due to the air conditioning or extremely hot. This ship has no WOW factor at all. It would be better “dry docked” and opened as an old people’s home. The entertainment in the theatre from the ship’s cast was extremely poor. One show was entitled “music from the Blues Brothers” but when they started singing “under the boardwalk” that was our queue to leave. The cast weren’t so much as singing the songs more like screaming the songs. The guest entertainment was fine, no problems with them and very entertaining. The guest speakers were also first rate although the ship’s technicians let them all down badly on more than one occasion. Either the microphone or the visual aids weren’t working. We felt annoyed and embarrassed on behalf of the speakers. The hygiene in the restaurant in respect of hand sanitising was hit and miss. New Year’s Eve was a “Free for all” to get into the dining room and we had to ask for the sanitising gel. On average the food was good but the majority of waiters just weren’t interested. On NY Eve one of us ordered medallions of beef and that is all that was on the plate, no vegetables or potatoes, just beef! The food at breakfast was cold most of the time. Cabin steward provided excellent service. All one side of the ship, Port side, was smoking which made it very uncomfortable walking around the ship and sitting in certain areas, I.e. certain parts of the Belvedere restaurant. We are in our 60s and would not consider sailing on the Arcadia ever again.