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Carnival Dream Review

4.5 / 5.0
Editor Rating
1928 reviews
7 Awards

Pride of the Fleet.....we think not!

Review for Carnival Dream to Transatlantic
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TripleB
First Time Cruiser • Age 70s

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Additional details

Sail Date: Oct 2009
Cabin:

We decided to try the new Dream as it was to be the "Pride of the Carnival Fleet" and because it was a trans Atlantic we thought it would have a seasoned, mature passenger group. On the point of the passengers, we were correct. Many were die-hard Carnival followers but a large group were multi line cruisers and all that we met personally were very nice, interesting and well traveled people. They are what made our cruise enjoyable. What was disappointing was the staffing, activities, and the overall engineering of the ship.

Staffing: In order to cut cost Carnival has eliminated the "head/section waiter" in the dining room. This results is overworked, confused and less productive wait staff. There is no guidance and lack of training shows. Not once did I see a pepper mill or the table cleared in the proper manner after dinner and before dessert. Many nights orders for drinks were either never taken or when they were the drinks were not served until the meal was about over or not at all. On the Lido this really causes problems. Tables are left uncleared as waiters stand about talking with each other, in some cases for 30 minutes or more.

The "guest services" personnel were easily confused unless asked a very simple question. They apparently were programed to answer only certain questions and if your question was not on their training list they were at a loss. Some tried, but most did not.

Cabin Review

Cabin BD

Our cabin was a category BD and comfortable. The only suggestions would be to add a shelf in the closet so that clothes do not have to be piled so high that they fall over. The balcony was much smaller than the equivalent on other lines. The heating/cooling control was a challenge as it took over 24 hours for it to react to any change you made.

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