• Write a Review
  • Boards
  • Log In
Ventura Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
870 Reviews

Non Existent Customer Service from P & O

Ventura Cruise Review by Neil Evans

1 people found this helpful
Trip Details
  • Sail Date: Jan 2018
  • Destination: the Caribbean
  • Cabin Type: Outside Twin with Balcony and Shower

Advised by P & O night before Cruise the Ship would be late arriving so if possible delay arriving by3 hours . This was impossible but Food and Drink would be provided ,

What they didn't say was they would be putting us in a derelict shed , Dock 101 for 6 hours with no Heating or Food , draughts and doors wide open and small coffees and 1 biscuit provided

No information at all until 6 pm when busses were provided to talk us to Embarkation .

This took 1 hour due to intermittent electric supply and 30 minutes trying to get authorised Debit Card , due to P & O being off line with electric problems .

Eventually 8 hours after arriving , please board to get something to eat.

Apologies everyone , Air Bridge has broken so we cannot let anyone on ship until repaired

40 minutes later we board get changed and go for Food , only to be told Muster is in 30 minutes so we had a starter , then they closed restaurant and didn't re open after Muster ,

P & O disaster

Rest or Cruise was OK except we had 20 hours of " Essential Maintenance " on a Lifeboat which consisted of 2 men with Lump Hammers knocking old paint of it for 6 hours a day ,

I have 4 recordings which I will sent to a VP of Carnival Line to see if he would caa this essential maintenance.

Food in Restaurant on Ventura where you pay extra were exceptional

Neil Evans's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Outside Twin with Balcony and Shower
Cabin JD D 330

Adequate .

This is a Cabin review , Regular Hotel customers or Villa / Apartment renters would call a Superior Deluxe Cabin small

Port & Shore Excursion Reviews

Previous ReviewNext Review
Neil Evans
1 Reviews Written
1 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Ventura Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.