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Ventura Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
870 Reviews

Non Existent Customer Service from P & O

Ventura Cruise Review by Neil Evans

1 people found this helpful
Trip Details
  • Sail Date: Jan 2018
  • Destination: the Caribbean
  • Cabin Type: Outside Twin with Balcony and Shower

Advised by P & O night before Cruise the Ship would be late arriving so if possible delay arriving by3 hours . This was impossible but Food and Drink would be provided ,

What they didn't say was they would be putting us in a derelict shed , Dock 101 for 6 hours with no Heating or Food , draughts and doors wide open and small coffees and 1 biscuit provided

No information at all until 6 pm when busses were provided to talk us to Embarkation .

This took 1 hour due to intermittent electric supply and 30 minutes trying to get authorised Debit Card , due to P & O being off line with electric problems .

Eventually 8 hours after arriving , please board to get something to eat.

Apologies everyone , Air Bridge has broken so we cannot let anyone on ship until repaired

40 minutes later we board get changed and go for Food , only to be told Muster is in 30 minutes so we had a starter , then they closed restaurant and didn't re open after Muster ,

P & O disaster

Rest or Cruise was OK except we had 20 hours of " Essential Maintenance " on a Lifeboat which consisted of 2 men with Lump Hammers knocking old paint of it for 6 hours a day ,

I have 4 recordings which I will sent to a VP of Carnival Line to see if he would caa this essential maintenance.

Food in Restaurant on Ventura where you pay extra were exceptional


Neil Evans's Full Rating Summary
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Cabin Review

Outside Twin with Balcony and Shower
Cabin JD D 330

Adequate .

This is a Cabin review , Regular Hotel customers or Villa / Apartment renters would call a Superior Deluxe Cabin small


Port & Shore Excursion Reviews


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Neil Evans
1 Reviews Written
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