We are VIPF sailors. When checking in we were told that someone would come get us to board early. No one came. The Triumph Ship is maybe ready for retirement. It is very hard to get from one end to the other. Announcements were very hard to hear while on Pool deck. Could not understand what the great Peter was telling us. Rusty rails can be seen from the windows of dining room. Ceilings on Lido deck seem to be coming loose.Very poor sailing on Friday and didn't know what there was to do. When sailing in the past, a large daily sheet was given to tell us the temperature for the day and all the places we could go for activities. We found the library on the last night where we noticed there were games to play. That would have been helpful on that Friday when all activities were cancelled because of the rough seas. Cozumel day was great with excursion and beach time. Trip home was a normal sailing day but still had trouble with announcements. Noticed that not all of the entertainment was listed on the small tri-fold sheet.We were on the ship with a band called the "Sunset Strip" and never saw it listed with the entertainment. Dining staff were exceptional but we sat at 433 and could not see much of the two nights of entertainment, just heard it. Breakfast in the dining room was fabulous. Purchased and tried to use the online service that claims to be fast. Not fast or available to use in our room - only got signal on lido deck, and not user friendly. And with Friday having lots of cancellations it didn't update to keep up with changes. When I went up to the guest desk for some help the man there was very rude, talking to me like I was stupid.(don't remember his name)