The main reason we selected this cruise because of friends. We found the Quest to be clean, the food and service good, and the entertainment surprising good. The ship carried about 650 passengers, so pretty intimate.
People who expected a "luxury" cruise were disappointed however, nothing really special about it.
We were on a Costa Rica cruise ...very little to see and do in several the ports. In Golfito there was hardly a town, let alone things to do. We did see hundreds of dolphins in the bay there, however. Most of the ports pretty much offered the same thing...jungle and monkeys. Many of the beaches were nice.
Our biggest complaints had to do with 1. the transfer package and 2. the tender procedure. We spent $800 for transfers; there was no one to meet us at the airport upon arrival, and we ended up having to pay for a cab back to the airport after the cruise. Over priced and under performing. Very poor communication.
Most ports we had to tender. Temperatures were in the 90's, humidity in the 90's also. For some reason the crew would make us wait 15-20 minutes while we sweated and broiled aboard the tender before departure back to the ship. Many people complained but never did see improvement. They need to go every 10-15 minutes instead of having 50-60-70 people waiting in the heat.
The passengers were primarily a more mature crowd, so no crazy drunks or wild parties.
Bottom line, we had a good time, the ship was fine...B+
We only saw our room steward once, at the start of the cruise. However the cabin was always neat, clean and made up.