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Nieuw Amsterdam Eastern Caribbean Cons: Embarkation was very difficult for disabled passengers who waited a very long time for wheelchairs simply because only 2 chairs were made available to take them onto the ship. Crew members waiting to assist guests could do nothing without wheelchairs. Several disabled pax eventually hobbled through the long lines on their own after waiting for well over an hour. There was no valid excuse for this. Having been on many Holland ships, including a couple of sister ships to the Nieuw Amsterdam, it was disappointing to see that many features we had enjoyed on those ships and cruises have been eliminated on the NA. Cultural enrichment talks, nature films, elegant afternoon teas, sculptures and other artwork have been greatly reduced in number and quality on the NA. Healthy vegan foods are difficult to impossible to find on the ship. Plain whole vegetables such as unadorned baked potatoes, plain beans, sweet potatoes, corn, etc. are very rare and repeatedly asking for them yielded no successful results over the course of our two week cruise. Most foods on the buffets and in the main dining room are made or coated with oils, butter and/or cheese. Unfortunately, one cannot live on salad alone. Every day we noticed others needing special diets often going hungry, as well. No attempts were made by staff to accommodate requests. We were on a back to back two week cruise. Not having self service guest laundry aboard the ship created difficulties. The tiny bag provided for laundry done by the crew at a charge of $20 per bag was woefully inadequate. Witnessing the very wrinkled crew-washed laundry being delivered to other guests was also discouraging. In the end, we decided it was far cheaper to buy extra shirts at the weekly onboard shop sales and hand wash our underwear, hanging it to dry in the stateroom shower. Other cruise lines can provide guest laundry, why not Holland? As a result, we're reluctant to book any more long cruises with this line. Although we requested a special celebration for a birthday, no attention whatsoever was paid to it by staff or crew. No note, no mention, no balloon on the stateroom door, no cake in the MDR, nothing. Why does Holland ask for special celebration information if nothing is going to be done for it? It was usually a challenge to find a window table on the Lido deck as many people habitually "reserve" them with personal items before going to get their meals. Finding unreserved chaise lounges by the pool was actually easier! Behind the scenes kitchen "tour" required a long wait and then consisted of a simple file through an empty kitchen. There were no personnel on hand to explain anything nor demonstrations of any kind and no labels of the different areas, just a lot of bare stainless steel. Why special forms had to be filled out, closed shoes worn and hands washed for this I do not know. Pros: Generally a very friendly crew and staff throughout the ship, several of which we gave kudos to in our comment cards. Our particular stateroom was pleasant and fairly quiet. Storage space was adequate. Maintenance by room stewards was usually timely and well done. Overall a relaxing cruise, with plenty of quiet spaces that felt uncrowded as well as uninterrupted by noisy commercial announcements over the ship's speaker system. Lines for buffets were rarely long and even though the lines for the main dining room were also sometimes long they usually moved fairly quickly despite there being no designated lines for guests who already had reservations versus those who did not. Passenger mix was international and all across the age spectrum from families with young children, teens, twenty & thirty somethings, on up to retirees. This nice diversity was despite the cruises not taking place over any holidays. Children were well behaved and most adult guests were respectful of others. Though there are always a few who cut the lines or behave in other obnoxious ways, they were definitely the exception on this ship. Shipboard entertainment was adequate and diverse, behind the scenes tours and Q&A with the dancers and singers were interesting, and some of the bar lounge musicians were very good.

Pros & Cons 2 Week Eastern Caribbean on Nieuw Amsterdam

Nieuw Amsterdam Cruise Review by dakwriter

2 people found this helpful
Trip Details
  • Sail Date: November 2017
  • Destination: Caribbean
Nieuw Amsterdam Eastern Caribbean

Cons:

Embarkation was very difficult for disabled passengers who waited a very long time for wheelchairs simply because only 2 chairs were made available to take them onto the ship. Crew members waiting to assist guests could do nothing without wheelchairs. Several disabled pax eventually hobbled through the long lines on their own after waiting for well over an hour. There was no valid excuse for this.

Having been on many Holland ships, including a couple of sister ships to the Nieuw Amsterdam, it was disappointing to see that many features we had enjoyed on those ships and cruises have been eliminated on the NA. Cultural enrichment talks, nature films, elegant afternoon teas, sculptures and other artwork have been greatly reduced in number and quality on the NA.

Healthy vegan foods are difficult to impossible to find on the ship. Plain whole vegetables such as unadorned baked potatoes, plain beans, sweet potatoes, corn, etc. are very rare and repeatedly asking for them yielded no successful results over the course of our two week cruise. Most foods on the buffets and in the main dining room are made or coated with oils, butter and/or cheese. Unfortunately, one cannot live on salad alone. Every day we noticed others needing special diets often going hungry, as well. No attempts were made by staff to accommodate requests.

We were on a back to back two week cruise. Not having self service guest laundry aboard the ship created difficulties. The tiny bag provided for laundry done by the crew at a charge of $20 per bag was woefully inadequate. Witnessing the very wrinkled crew-washed laundry being delivered to other guests was also discouraging. In the end, we decided it was far cheaper to buy extra shirts at the weekly onboard shop sales and hand wash our underwear, hanging it to dry in the stateroom shower. Other cruise lines can provide guest laundry, why not Holland? As a result, we're reluctant to book any more long cruises with this line.

Although we requested a special celebration for a birthday, no attention whatsoever was paid to it by staff or crew. No note, no mention, no balloon on the stateroom door, no cake in the MDR, nothing. Why does Holland ask for special celebration information if nothing is going to be done for it?

It was usually a challenge to find a window table on the Lido deck as many people habitually "reserve" them with personal items before going to get their meals. Finding unreserved chaise lounges by the pool was actually easier!

Behind the scenes kitchen "tour" required a long wait and then consisted of a simple file through an empty kitchen. There were no personnel on hand to explain anything nor demonstrations of any kind and no labels of the different areas, just a lot of bare stainless steel. Why special forms had to be filled out, closed shoes worn and hands washed for this I do not know.

Pros:

Generally a very friendly crew and staff throughout the ship, several of which we gave kudos to in our comment cards.

Our particular stateroom was pleasant and fairly quiet. Storage space was adequate. Maintenance by room stewards was usually timely and well done.

Overall a relaxing cruise, with plenty of quiet spaces that felt uncrowded as well as uninterrupted by noisy commercial announcements over the ship's speaker system.

Lines for buffets were rarely long and even though the lines for the main dining room were also sometimes long they usually moved fairly quickly despite there being no designated lines for guests who already had reservations versus those who did not.

Passenger mix was international and all across the age spectrum from families with young children, teens, twenty & thirty somethings, on up to retirees. This nice diversity was despite the cruises not taking place over any holidays. Children were well behaved and most adult guests were respectful of others. Though there are always a few who cut the lines or behave in other obnoxious ways, they were definitely the exception on this ship.

Shipboard entertainment was adequate and diverse, behind the scenes tours and Q&A with the dancers and singers were interesting, and some of the bar lounge musicians were very good.
dakwriter’s Full Rating Summary
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