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Norwegian Gem Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,530 Reviews

Cruise From Hell!

Norwegian Gem Cruise Review by scuba14u

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Trip Details
  • Sail Date: Nov 2009
  • Destination: Transatlantic
  • Cabin Type: Balcony

Food and Service: Food Quality was generally Average to poor. Hot food was served cold most of the time. Critical food items such as sauces and meats were just warm. This concerns me cause bacteria can build at warm temperatures. Portions were very small food was bland and at times disgusting. The service staff for the most part were not trained. Service was slow to no existent at times. Service was diner style. No service from the left with the left hand. Usually an elbow across your face and water being dripped across your plate and the table. Tex-Mex restaurant was terrible... 2 1/2 hours and never got to dessert. Service terrible. When food finally arrived they tried to put it on the table. I advised the waitress that she need to clear the table first before serving the next course.

Cabin: Very nice. Clean. Nice floor plan. Excellent room steward. Dislike sliding door opening by itself. Even with a board wedged in the handle.

Professional Entertainment: Good most nights

Ships entertainment staff: Average. Same games several times a day. Need more variety. One more bingo event and I think I would jump ship. :)

Ship areas: Nice, comfortable. The amount of living space for the passengers is not adequate. Passengers where stacked up everywhere since the lounges did not have enough capacity for the passengers. Many areas where always full. This ship would be fine for warm weather cruising when more passengers would be up on deck.

Sell Sell Sell: This is a Freestyle cruise but there isn't much free. All the specialty restaurants have cover charges of $10.00 to $25.00 per person extra. Plus and extra fee if something special was ordered on the menu. Bingo for those who play was $70.00. Ship tours are extra. They push the rewards special every time they have a chance $250.00 paid on ship gives you a $100.00 credit to be used on board with restrictions. Lottery tickets. I soon expect that they will have video poker machines built in to the dinning room tables and Ladies running around yelling Keno anyone! :)

Ports: Ports are OK. Do your homework first. It takes a long time to get to Rome for example. So don't expect to see Rome in a day. :)

Tenders: Cannes tendering and disembarkation was a disaster. We arrived at 10:00AM as scheduled but could not get off until till 11:30. I think more than one tender location should have been set up. So we stayed in Cannes and did not rush to any other local towns. Embarkation and Disembarkation was smooth and speedy.

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Cabin Review

Cabin BC 9008

Nice layout plenty of storage both in cabin and bathroom. Balcony nice but door latching is broken on many doors causing the doors to slide open at anytime. This was common with many balcony cabins. This was especially annoying at night with seas of 20 - 30 ft and high winds. I felt like I was in a hurricane when the door would slide open.

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