This was our first holiday without the kids (both started Uni) so we were looking forward to a relaxing time.
We flew from Birmingham Premium Class, everything ran smoothly from checking in to the lounge, then the problems start... Premium Class is just a decent economy with minimal extra room and no real support for your legs when reclined if you wanted a sleep, also we sat to the rear of premium (by the toilet) and we had a set of two couples who thought it would be a good idea to stand around this area and act like they were down the pub having no regard for other passengers and the flight attendants seemed oblivious to it and in the end I had to speak to them which is quite embarrassing my advice is save your money go economy and spend what you save on either upgrading your room or drinks package.
On arrival at Montego Bay it was crazy we had to wait in a hot non air conditioned corridor for over an hour which we thought was for customs but actually was the lack of coaches to take us to the ship. At this stage people around us were getting irate (complaining, swearing being quite aggressive to airport staff) and all was adding to the stress levels which probably could have been avoided with a little communication to let everyone know the process. The bus journey was fine and when we arrived at the terminal it was chaos again no structure and people pushing in and nobody taking control. We finally got our cards and went to our cabin (without any guidance).