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First, the ship is awesome and the food was phenomenal. The ports were great and the excursions were fantastic. But, here's the rest of the story: Since our travel agent booked us a guaranteed stateroom 9297, we had to walk all the way down the hallway to get to our dining, spa, and ALL activities. On Day 2, we noticed a STRONG SEWAGE smell in the hallway. It was disgusting, and so we thought it would be obvious enough for others to notice. And we heard others talking about it. My wife being proactive made contact with the Guest Relations to let them know that the "funky smell" was there every day. We suggested that they deodorize the hallways hourly to keep us from almost throwing up each time we left our stateroom. There were a few times that we noticed the smell of deodorizer, so they must have sprayed sometime. Finally, on Day 9 (after calling or complaining to our Stateroom Attendants every day) - we got a call from the Guest Relations that we could move to another stateroom. We did go check it out but the balcony was not as large as the one that we signed up for, so I asked them for other options. That's the last time I heard anything and the cruise ended! Upon disembarkation, we filled out the satisfaction survey, and stated (truthfully) that the cruise would have been a 10 except for the stench, and that would not sail with Celebrity again because of the way Guest Relations handled our complaint. Now, we finally got a call from Ms. Smith with Celebrity and we're getting nowhere! She does not have an email address, nor, does she believe our story. Furthermore, Ms. Smith "does not read Cruise Critic", and denies that there were any other complaints. (my further research shows otherwise)... Read 02/2009 review here on CruiseCritic.com So, if you happen to have been on this sailing Nov. 23, 2009 to Dec. 4, 2009 - please post on this thread. Man, I wish Celebrity would have done the "right thing" ... the ODOR killed an otherwise FANTASTIC cruise. It's THE WAY THAT CELEBRITY HANDLED the issue (It's a known problem, engineers were on board, and the manufacturer's reps are on board for the whole 1st year.) Unfortunately, I will no longer contribute my hard earned dollars to a company who denies a problem existed on my cruise, and won't make it right. Peace and Merry Christmas! BrokerO

Equinox Thanksgiving Sailing 2009 - Ultimate Cruise or not?

Celebrity Equinox Cruise Review by celebrity_equinox

Trip Details
First, the ship is awesome and the food was phenomenal. The ports were great and the excursions were fantastic.
But, here's the rest of the story:
Since our travel agent booked us a guaranteed stateroom 9297, we had to walk all the way down the hallway to get to our dining, spa, and ALL activities. On Day 2, we noticed a STRONG SEWAGE smell in the hallway. It was disgusting, and so we thought it would be obvious enough for others to notice. And we heard others talking about it.
My wife being proactive made contact with the Guest Relations to let them know that the "funky smell" was there every day. We suggested that they deodorize the hallways hourly to keep us from almost throwing up each time we left our stateroom. There were a few times that we noticed the smell of deodorizer, so they must have sprayed sometime.
Finally, on Day 9 (after calling or complaining to our Stateroom Attendants every day) - we got a call from the Guest Relations that we could move to another stateroom. We did go check it out but the balcony was not as large as the one that we signed up for, so I asked them for other options.
That's the last time I heard anything and the cruise ended!
Upon disembarkation, we filled out the satisfaction survey, and stated (truthfully) that the cruise would have been a 10 except for the stench, and that would not sail with Celebrity again because of the way Guest Relations handled our complaint.
Now, we finally got a call from Ms. Smith with Celebrity and we're getting nowhere! She does not have an email address, nor, does she believe our story. Furthermore, Ms. Smith "does not read Cruise Critic", and denies that there were any other complaints. (my further research shows otherwise)... Read 02/2009 review here on CruiseCritic.com
So, if you happen to have been on this sailing Nov. 23, 2009 to Dec. 4, 2009 - please post on this thread.
Man, I wish Celebrity would have done the "right thing" ... the ODOR killed an otherwise FANTASTIC cruise. It's THE WAY THAT CELEBRITY HANDLED the issue (It's a known problem, engineers were on board, and the manufacturer's reps are on board for the whole 1st year.)
Unfortunately, I will no longer contribute my hard earned dollars to a company who denies a problem existed on my cruise, and won't make it right.
Peace and Merry Christmas!
BrokerO
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Cabin Review

Deluxe Veranda
Cabin 1A 9297
Beware the stench on the 9th Deck halls from midship to the aft! If you have a room on this portside, do anything that you can to get it changed before you embark!
Panorama Deck Inside Cabins, Balcony Cabins, Suite Cabins