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Booked this cruise on an all inclusive package from uk. initial impressions were extremely good, however faded very quickly. transportation and embarkation were well organised and pretty fast. largest ship we have sailed to date and impressively stylish. Cabin was ready by the time we eventually found it. Immaculately clean, spacious and well appointed. My only moan would be the shower curtain, really in this day and age?! helena, kept our cabin spotlessly clean throughout our 2 weeks, was friendly and helpful, could not be faulted! Our 1st visit to guest services was met with a sour faced young women who just rudely pointed at the credit cards machine, when we asked about registering credit card to cabin account. Our 2nd was 24 hours later to remove the daily gratuities, which was met with no opposition or even questions what so ever. Obviously they are aware that they don't provide the level of service that warrants this charge! This is the 1st time i've ever done this and 100% happy i did by the time i disembarked. Within a very short amount of time it became obvious how unfriendly, unhelpful, miserable and blatantly lazy a majority of the bar staff were! its was a whole 3 days before any bar staff asked me if i wanted a or another drink or even passed the time of day. This included the times when they actually cleared my empty glass away! Not sure if this had anything to do with them constantly dealing with ignorantly rude and demanding guests (of which, sadly, made up about 80% of the ship!) over the busy xmas and new year period. morale appeared to be at rock bottom, and a friendly smile in any of the bars was few and far between! actually felt awkward bothering them for a drink!! Our sanctuary was the sports bar, with an always beaming ryan from philippines and andrea swort from south africa, a credit to the hospitality service. Brits beware....all inclusive premium drinks package consisted of only 1 draught beer, 1 bottle beer(heineken) , no cider included. Very limited wine choice and charge for red bull. Plenty of cocktails but all spirits measured! we believe this is sold in good faith (no problems with variety on ncl previously) by cruise agents in uk and exclusions made on board. Food was average at best. The carved meats served on buffets were pretty tasty, although also appeared to be the same served at the il cerchio d'oro restaurant, would expect more from seated fine dining option. the pizza was excellent but that's all you'll find after 10pm!! the 2 advertised buffet restaurants turned out to be one merged into the other, same food repeated. By the time you'd actually got your meal together and back to table it was practically cold! All lacking in variety and imagination, was expecting better from the italian, food loving msc! the seating times in cerchio d'oro restricted us and found uncomfortable, sitting with 4 complete strangers. luckily we all spoke english, unfortunately i was the only one that could make small talk! once was enough and thankfully, we managed to get a few nights with some cruise buddies(who also had the same experience) at the later sitting. Tex mex had great steaks but awful service. My biggest problem with our experience was the lack of general hygiene. the hand sanitizers at the restaurants and buffet perhaps worked 50% of the time, be it broken or run out. i reported to guest services, when the one at the main entrance to the buffet was obviously broken(back hanging off) at 4pm and still out of order at 9pm!!! there were entrances into buffet from outside desks that had no sanitizer machines! i had and officer actually shrug his shoulders at me when i pointed this out to him! On a handful of occasions staff were seen spray passengers from bottles. The more shocking thing was that passengers (about 80%) completed ignored machines and staff and just pushed past those that stopped to disinfect. being a medical professional, i am overly aware of the prevention of cross infection in this sort of environment. however what made me so concerned with the lack of staff interest in hand sanitization, was the amount of times i witnessed passengers leaving the toilets without washing their hands and on more than one occasion straight into restaurant!!! You don't have to have a medical back ground to know that that is just disgusting / repugnant / disgustoso / widerlich !!! Entertainment was poor and repetitive. Only saw one show, freddy mercury tribute, uncomfortably performed in english. Couldn't face any more, all opera themed. Rock / Roll night was my thing, but oh my, never heard such wailings! Band could only play one tempo. pianist i thought was literally dying one night. The same set was performed the last 3 nights on the trot, by the same shrieking duo in manhatten bar, hits i hadn't heard since 1977! seen better acts down local club! We had to endure the muster drill 6 times, in 5 languages during our 2 weeks on board. explain why it is piped into cabins when, if you are doing the drill and following instructions, you should be at the muster points?? waste of time for most passengers, as they took no notice, didn't put on lifebelts, some of those that had, had on wrong way, and staff never corrected! Loved all the islands, apart from martinique. I went to the "caribbean" and the only time i felt i was there was being on shore. Never heard caribbean music on board and sailed away from island to the italian national anthem? sadly a parisian experience rather than a caribbean one. won't be sailing msc again too many dirty and rude passengers, with mostly unwelcoming staff on board . Going back to a cruise line that wont let you pass without a "washy washy" hand practise and a cheeky smile!

All style, no substance.

MSC Fantasia Cruise Review by suech1970

6 people found this helpful
Trip Details
  • Sail Date: January 2018
  • Destination: Caribbean
  • Cabin Type: Interior Stateroom – Fantastica
Booked this cruise on an all inclusive package from uk. initial impressions were extremely good, however faded very quickly. transportation and embarkation were well organised and pretty fast. largest ship we have sailed to date and impressively stylish.

Cabin was ready by the time we eventually found it. Immaculately clean, spacious and well appointed. My only moan would be the shower curtain, really in this day and age?! helena, kept our cabin spotlessly clean throughout our 2 weeks, was friendly and helpful, could not be faulted!

Our 1st visit to guest services was met with a sour faced young women who just rudely pointed at the credit cards machine, when we asked about registering credit card to cabin account. Our 2nd was 24 hours later to remove the daily gratuities, which was met with no opposition or even questions what so ever. Obviously they are aware that they don't provide the level of service that warrants this charge! This is the 1st time i've ever done this and 100% happy i did by the time i disembarked.

Within a very short amount of time it became obvious how unfriendly, unhelpful, miserable and blatantly lazy a majority of the bar staff were! its was a whole 3 days before any bar staff asked me if i wanted a or another drink or even passed the time of day. This included the times when they actually cleared my empty glass away! Not sure if this had anything to do with them constantly dealing with ignorantly rude and demanding guests (of which, sadly, made up about 80% of the ship!) over the busy xmas and new year period. morale appeared to be at rock bottom, and a friendly smile in any of the bars was few and far between! actually felt awkward bothering them for a drink!! Our sanctuary was the sports bar, with an always beaming ryan from philippines and andrea swort from south africa, a credit to the hospitality service.

Brits beware....all inclusive premium drinks package consisted of only 1 draught beer, 1 bottle beer(heineken) , no cider included. Very limited wine choice and charge for red bull. Plenty of cocktails but all spirits measured!

we believe this is sold in good faith (no problems with variety on ncl previously) by cruise agents in uk and exclusions made on board.

Food was average at best. The carved meats served on buffets were pretty tasty, although also appeared to be the same served at the il cerchio d'oro restaurant, would expect more from seated fine dining option. the pizza was excellent but that's all you'll find after 10pm!! the 2 advertised buffet restaurants turned out to be one merged into the other, same food repeated. By the time you'd actually got your meal together and back to table it was practically cold! All lacking in variety and imagination, was expecting better from the italian, food loving msc! the seating times in cerchio d'oro restricted us and found uncomfortable, sitting with 4 complete strangers. luckily we all spoke english, unfortunately i was the only one that could make small talk! once was enough and thankfully, we managed to get a few nights with some cruise buddies(who also had the same experience) at the later sitting. Tex mex had great steaks but awful service.

My biggest problem with our experience was the lack of general hygiene. the hand sanitizers at the restaurants and buffet perhaps worked 50% of the time, be it broken or run out. i reported to guest services, when the one at the main entrance to the buffet was obviously broken(back hanging off) at 4pm and still out of order at 9pm!!! there were entrances into buffet from outside desks that had no sanitizer machines! i had and officer actually shrug his shoulders at me when i pointed this out to him!

On a handful of occasions staff were seen spray passengers from bottles. The more shocking thing was that passengers (about 80%) completed ignored machines and staff and just pushed past those that stopped to disinfect. being a medical professional, i am overly aware of the prevention of cross infection in this sort of environment. however what made me so concerned with the lack of staff interest in hand sanitization, was the amount of times i witnessed passengers leaving the toilets without washing their hands and on more than one occasion straight into restaurant!!! You don't have to have a medical back ground to know that that is just disgusting / repugnant / disgustoso / widerlich !!!

Entertainment was poor and repetitive. Only saw one show, freddy mercury tribute, uncomfortably performed in english. Couldn't face any more, all opera themed. Rock / Roll night was my thing, but oh my,

never heard such wailings! Band could only play one tempo. pianist i thought was literally dying one night. The same set was performed the last 3 nights on the trot, by the same shrieking duo in manhatten bar, hits i hadn't heard since 1977! seen better acts down local club!

We had to endure the muster drill 6 times, in 5 languages during our 2 weeks on board. explain why it is piped into cabins when, if you are doing the drill and following instructions, you should be at the muster points?? waste of time for most passengers, as they took no notice, didn't put on lifebelts, some of those that had, had on wrong way, and staff never corrected!

Loved all the islands, apart from martinique. I went to the "caribbean" and the only time i felt i was there was being on shore. Never heard caribbean music on board and sailed away from island to the italian national anthem? sadly a parisian experience rather than a caribbean one. won't be sailing msc again too many dirty and rude passengers, with mostly unwelcoming staff on board . Going back to a cruise line that wont let you pass without a "washy washy" hand practise and a cheeky smile!
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Cabin Review

Interior Stateroom – Fantastica
Cabin I2 11248
Spacious, well appointed and kept spotlessly clean by Helena, even when we kept bringing back half the beach.
Arcobaleno Deck Inside Cabins, Outside Cabins, Balcony Cabins

Port & Shore Excursion Reviews