Cruised around South America with NCL. The ship was old and numerous things in the room did not work or were broken. Food was very basic quality and there was no variety. Same menu every day.
NCL seem to have a simple policy for dealing with any customer queries.
1. If the answer could be Yes or No then the answer is ALWAYS "No"
2. If a third party is involved then the third party is ALWAYS at fault.
3. If 1 or 2 fail to deal with the query then they just ignore you!
They have no flexibility in their thinking so make totally ilogical decisions. As an example we did not like the choice of desserts in their steak restaurant so asked if we could order from the French restaurant 50 feet away. "No" was the answer but we could order from the main restaurant four floors below. So a waiter sent down stairs to get us a menu then went back down to get what we wanted.You simply could not make this up!!!
Everything about NCL is about taking the maximum money from every cruiser. Gratuities on food and drink add 20% to the base price. If you have the all inclusive drinks package it is $89 per person but only allows you drinks up to $15.00, You have to pay anything over this price plus the 20%, The package does not include speciality coffees. The cost for two people on a 15 days cruise is a massive $2670!
Shore exursions are very pricey and can easily add over $2000 more on a 15 days cruise.
That been said many of the ship's team were exceptionally nice and very helpful. However we were told they live in fear of making a mistake that gets reported as their contract can be terminated straight away.
This was our first and our last cruise with NCL.
There are much better cruise companies out there.
Very small cabin. Bed had to be set as a double as there was no room as a twin. Two very small wardrobes that would hold only eight items on coat hangers. No room to store suitcases anywhere. Could not use shower as doors would not close. Bath drain plug leaked when shut. Took four days to partially sort this out. Drain on balcony was bloked so balcony flooded during heavy rain. Hairdrier overheated and smelt of buring plastic. Couth - additional bed in lounge area was broken.
Room was not suitable for more than two guests but claimed to be for up to four.