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the ship has 14 floors. floors 3-5 are the main floors for dinner and entertainment. prime rooms start on floor 6. you are assigned to a restaurant (two seated, one buffet) and a time 1830 or 2130. if you come after 1900 they wont let you in, and in fact, you wont have enough time to ear through all the courses until they evacuate you at 2045. drinks cost money during dinner, even water. prices are reasonable to a middle priced restaurant. drinking deals are good only to heavy drinkers, and all your table need to join. The service was bad and at time insulting. The staff looks mostly very sad and it looks like they are treated badly and have no joy in providing service. the worst were the breakfast crew and the front desk. Food was ok. not too good and not too bad. shows were nice Cabin was good the behavior of the ship was strange - I dont know why they confiscated our passports during our boarding. on the other hand they didnt take our credit card, but we were forced to give it later. there is a 20 Euro per day service charge you cant avoid, for the bad service you get, but still you should give tips if you want to get a smile from a service provider. staff were occasionally very rude to us with no reason, like in the first drill where we were told to stand in the middle of the room for no reason - we were shocked... during breakfast you can have a buffet on the 10th floor or a la carat on the 5th floor but the staff dont want you to order. its work for them so you need to know in advance 'your rights' to order otherwise they send you to the limited buffet in the center of the hall. there are two very very small swimming pools. one indoors and one out. we were surprised how little the pools are for so many people. the balcony family cabin we stayed in was roomy and nice. basic, but new and nice. the shows were really impressive and provide good entertainment The poor service we got did the job..and we will never return to Costa again

Very poor service

Costa Diadema Cruise Review by Ukusin

Trip Details
  • Sail Date: October 2017
  • Destination: Mediterranean
  • Cabin Type: Premium Ocean View
the ship has 14 floors. floors 3-5 are the main floors for dinner and entertainment.

prime rooms start on floor 6.

you are assigned to a restaurant (two seated, one buffet) and a time 1830 or 2130. if you come after 1900 they wont let you in, and in fact, you wont have enough time to ear through all the courses until they evacuate you at 2045.

drinks cost money during dinner, even water. prices are reasonable to a middle priced restaurant. drinking deals are good only to heavy drinkers, and all your table need to join.

The service was bad and at time insulting. The staff looks mostly very sad and it looks like they are treated badly and have no joy in providing service. the worst were the breakfast crew and the front desk.

Food was ok. not too good and not too bad.

shows were nice

Cabin was good

the behavior of the ship was strange - I dont know why they confiscated our passports during our boarding. on the other hand they didnt take our credit card, but we were forced to give it later. there is a 20 Euro per day service charge you cant avoid, for the bad service you get, but still you should give tips if you want to get a smile from a service provider.

staff were occasionally very rude to us with no reason, like in the first drill where we were told to stand in the middle of the room for no reason - we were shocked...

during breakfast you can have a buffet on the 10th floor or a la carat on the 5th floor but the staff dont want you to order. its work for them so you need to know in advance 'your rights' to order otherwise they send you to the limited buffet in the center of the hall.

there are two very very small swimming pools. one indoors and one out. we were surprised how little the pools are for so many people.

the balcony family cabin we stayed in was roomy and nice. basic, but new and nice.

the shows were really impressive and provide good entertainment

The poor service we got did the job..and we will never return to Costa again
Ukusin’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Ages 7 to 9
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Premium Ocean View
Cabin EP
was ok for two adults and two kids
Sara Deck Inside Cabins, Outside Cabins, Balcony Cabins

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