Extremely underwhelmed
Queen Elizabeth Cruise Review by Chimneys13
- Sail Date: Dec 2017
- Destination: Canary Islands
- Cabin Type: Balcony
We chose this cruise having previously travelled with celebrity and expecting the Cunard name to be synonymous with quality.
It seems that the name Cunard was acquired but most of the quality of service and cache associated with the name was lost.
The buffet food was excellent but in all honesty was the only area other than the general style of the ship, that came even close to surpassing that which was experienced on the celebrity cruise we took in the Autumn.
It was extremely annoying to many guests to discover that passengers on the same decks and with identical cabins, booked within days of each other, had paid up to £3k less on a 14 day cruise.
We all know that discounts are available and repeat custom is often rewarded, however discounts on the same product of almost fifty percent are an insult to full fare paying passengers.
Overall extremely disappointing and we will certainly not be travelling with this company again..
Cabin TV choice was very limited with no pay peri view or movie channels.
Formal dining ( second sitting) felt rushed and portions were small.
Staff were often unhelpful and occasionally aloof.
Cunard need up their game with services and the attitude of some staff because this was not up to our expectations..
Cabin Review
Smaller cabins than celebrity.
TV choice extremely limited, with no pay per view service or movie channels, again not nearly as good as celebrity.
No automatic replenishment of shower products.
Other guests booked the same type cabins on the same deck and within days of each other and paid £3k less on a £7k cruise
Very disappointing generally and celebrity experience was so much better.