Went with friends but was disappointed with Princess. We left from Adelaide but was made to feel that the Adelaide portion was an add on. We were told on two separate occasions from the desk that the cruise didn't start until Melbourne. Really made us feel unwanted. Couldn't book the Ultimate Ship Tour until Melbourne. We had to get off in Melbourne (whether we wanted to or not) and by the time we got back on the Tour was booked out. NOT HAPPY.
Had trouble getting the two coffee cards we had booked and prepaid for. Finally given a slip of paper to collect one after arguing and then told they would sort the other one out after Melbourne. Argued with them again and was finally the next day was sent a GIFT! voucher to collect the second one... Big joke as we prepaid more than what it would have cost us on board, then, were sent a gift voucher!
Booked one shore excursion with Princess and waited over 30 minutes to be taken ashore for it. The Excursion left 45 minute late.
Booked a private one online and it left on time, cost much less than the Princess one and was perfectly run.
No individual bedside cupboards provided