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We choose the ship because of its destinations. We have not been to the far south Caribbean and thought it would be fun and interesting to go. We had taken Celebrity to Alaska, but that was 10 years ago, and that experience was quite good. It was clear on that cruise that Celebrity had as its goal to ensure that all passengers had a great experience. But we were quite disappointed by the massive changes in philosophy of Celebrity since that time (and it may be that some of the other cruise lines have gone in this direction too). Now it is clear that Celebrity's main goal is to ensure that all passengers are subjected to constant upselling of everything, with constant reminders that one must buy any and all "premium" experiences (coffee at the formal dining room after dinner--not without an additional price!). It became a relentless theme throughout the 14 day cruise: you aren't getting a premium experience if you are not buying more things at additional prices from us--beverages: extra cost! Restaurants: not even allowed in many of them if you haven't paid for an expensive stateroom! Anything other than the dining they assign you: additional charges (and not cheap either!). As you walk the halls of the Celebrity, there is a long line of employees of the shops standing in the halls trying to solicit you--it literally felt every time we walked the halls as though we were on a seedy part of the Vegas strip. And the loudspeaker reverberated constantly through the ship with one huckster or another trying to sell stuff. Everywhere you turn, there are signs telling you that you are missing out if you are not paying much more than you already did. The effect for us (and this is of course personal to each person) was that we actually began to feel ashamed that we had taken a simple inside stateroom and not splurged on all the other things that the line was constantly pushing at us. I should say, on the other side, that the courtesy and competence of the staff was beyond extraordinary! It is hard to believe in this day and age, when customer service has died, that this staff could be so devoted to service! But the constant huckstering of additional charges put a real spoiler on the trip for us, particularly as contrasted with our cruise 10 years ago with Celebrity. We won't take Celebrity again. But if you choose to do so, just understand that you will either pay large amounts in excess of what the cruise "costs" before it is all finished...or you will be shamed constantly for not doing so. As long as you are expecting that, you won't be as disappointed as we were.

Nice Ship, Different Experience

Celebrity Eclipse Cruise Review by Minnesota Rookie

3 people found this helpful
Trip Details
We choose the ship because of its destinations. We have not been to the far south Caribbean and thought it would be fun and interesting to go. We had taken Celebrity to Alaska, but that was 10 years ago, and that experience was quite good. It was clear on that cruise that Celebrity had as its goal to ensure that all passengers had a great experience. But we were quite disappointed by the massive changes in philosophy of Celebrity since that time (and it may be that some of the other cruise lines have gone in this direction too). Now it is clear that Celebrity's main goal is to ensure that all passengers are subjected to constant upselling of everything, with constant reminders that one must buy any and all "premium" experiences (coffee at the formal dining room after dinner--not without an additional price!). It became a relentless theme throughout the 14 day cruise: you aren't getting a premium experience if you are not buying more things at additional prices from us--beverages: extra cost! Restaurants: not even allowed in many of them if you haven't paid for an expensive stateroom! Anything other than the dining they assign you: additional charges (and not cheap either!). As you walk the halls of the Celebrity, there is a long line of employees of the shops standing in the halls trying to solicit you--it literally felt every time we walked the halls as though we were on a seedy part of the Vegas strip. And the loudspeaker reverberated constantly through the ship with one huckster or another trying to sell stuff. Everywhere you turn, there are signs telling you that you are missing out if you are not paying much more than you already did. The effect for us (and this is of course personal to each person) was that we actually began to feel ashamed that we had taken a simple inside stateroom and not splurged on all the other things that the line was constantly pushing at us. I should say, on the other side, that the courtesy and competence of the staff was beyond extraordinary! It is hard to believe in this day and age, when customer service has died, that this staff could be so devoted to service! But the constant huckstering of additional charges put a real spoiler on the trip for us, particularly as contrasted with our cruise 10 years ago with Celebrity. We won't take Celebrity again. But if you choose to do so, just understand that you will either pay large amounts in excess of what the cruise "costs" before it is all finished...or you will be shamed constantly for not doing so. As long as you are expecting that, you won't be as disappointed as we were.
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Cabin Review

Inside Stateroom
Cabin 09 8272
Small, but adequate inside cabin.
Penthouse Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Ziplining
    Short ziplines, but very helpful rangers on every beginning and end to help out. The "refreshing drink" was a pill-sized plastic glass of some kind of diluted watermelon drink.
    View All 17 Ziplining Reviews
  • Semi-Sub
    The ship wasn't way overcrowded like the last time we took such an excursion. And the swimming and snorkeling were also fun.
    View All 15 Semi-Sub Reviews
  • St. Lucia
    A desperately long day--8 hours of riding in the bus, about four hours there and three hours back with a couple stops. Stops mainly at roadside vendors where merchandise was pushed on the passengers. The volcano has been put off limits to the public because of some misbehavior previously so all you get to do is stand and look at the steam coming up.
    View All 13,176 St. Lucia Cruise Port Reviews
    View Cruise Critic's St. Lucia Cruise Port Review
  • Island Tour
    Way overcrowded experience, sitting five across in a seat with only the people on the ends having windows to see out.
    View All 264 Island Tour Reviews