Celebrity Eclipse Review

Nice Ship, Different Experience

Review for the Southern Caribbean Cruise on Celebrity Eclipse
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Minnesota Rookie
2-5 Cruises • Age 60s

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Sail Date: Jan 2018
Cabin: Inside Stateroom 9

We choose the ship because of its destinations. We have not been to the far south Caribbean and thought it would be fun and interesting to go. We had taken Celebrity to Alaska, but that was 10 years ago, and that experience was quite good. It was clear on that cruise that Celebrity had as its goal to ensure that all passengers had a great experience. But we were quite disappointed by the massive changes in philosophy of Celebrity since that time (and it may be that some of the other cruise lines have gone in this direction too). Now it is clear that Celebrity's main goal is to ensure that all passengers are subjected to constant upselling of everything, with constant reminders that one must buy any and all "premium" experiences (coffee at the formal dining room after dinner--not without an additional price!). It became a relentless theme throughout the 14 day cruise: you aren't getting a premium experience if you are not buying more things at additional prices from us--beverages: extra cost! Restaurants: not even allowed in many of them if you haven't paid for an expensive stateroom! Anything other than the dining they assign you: additional charges (and not cheap either!). As you walk the halls of the Celebrity, there is a long line of employees of the shops standing in the halls trying to solicit you--it literally felt every time we walked the halls as though we were on a seedy part of the Vegas strip. And the loudspeaker reverberated constantly through the ship with one huckster or another trying to sell stuff. Everywhere you turn, there are signs telling you that you are missing out if you are not paying much more than you already did. The effect for us (and this is of course personal to each person) was that we actually began to feel ashamed that we had taken a simple inside stateroom and not splurged on all the other things that the line was constantly pushing at us. I should say, on the other side, that the courtesy and competence of the staff was beyond extraordinary! It is hard to believe in this day and age, when customer service has died, that this staff could be so devoted to service! But the constant huckstering of additional charges put a real spoiler on the trip for us, particularly as contrasted with our cruise 10 years ago with Celebrity. We won't take Celebrity again. But if you choose to do so, just understand that you will either pay large amounts in excess of what the cruise "costs" before it is all finished...or you will be shamed constantly for not doing so. As long as you are expecting that, you won't be as disappointed as we were.

Cabin Review

Inside Stateroom 9

Cabin 09

Small, but adequate inside cabin.

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