Pacific Eden Review

4.0 / 5.0
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Worst Customer Service Ever - DON'T BOOK ON P&O

Review for Australia & New Zealand Cruise on Pacific Eden
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Unhappy88
6-10 Cruises • Age 60s

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Additional details

Sail Date: Jan 2018
Traveled with children

Cruise in a Quad share room On the Pacific Eden in 2017 Perth to Margaret River 3 day cruise. It was either 12/5/17 or 22/6/17

We chose this cruise as they advertised a special deal for a quad room. I made many enquiries by email and by phone and was lead to believe we would have a quad room i.e. double bed and 2 Pullmans to sleep 4 of us - me, my wife, daughter and grandmother.

When boarding and going to the cabin, we were surprised to see 2 single beds and no Pullman beds at all in the cabin. I immediately went to the service desk and they tried to say that it sleeps 4 in the cabin on the bedding provided. My argument went no where with them. My wife and grandmother did not proceed with the cruise.

Cabin Review

Cabin no idea

Extremely poor. We booked for a quad room and got 2 single beds in the cabin.

Couldn't be worse for 4 people.

Port Reviews

Perth (Fremantle)

Discussed the quad share cabin which only had 2 single beds in it for 4 people. Customer Services was extremely poor and ignorant to assist us. My wife and grandmother decided not to proceed with the cruise.

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