Cruise in a Quad share room On the Pacific Eden in 2017 Perth to Margaret River 3 day cruise. It was either 12/5/17 or 22/6/17
We chose this cruise as they advertised a special deal for a quad room. I made many enquiries by email and by phone and was lead to believe we would have a quad room i.e. double bed and 2 Pullmans to sleep 4 of us - me, my wife, daughter and grandmother.
When boarding and going to the cabin, we were surprised to see 2 single beds and no Pullman beds at all in the cabin. I immediately went to the service desk and they tried to say that it sleeps 4 in the cabin on the bedding provided. My argument went no where with them. My wife and grandmother did not proceed with the cruise.
Extremely poor. We booked for a quad room and got 2 single beds in the cabin.
Couldn't be worse for 4 people.
Discussed the quad share cabin which only had 2 single beds in it for 4 people. Customer Services was extremely poor and ignorant to assist us. My wife and grandmother decided not to proceed with the cruise.