We are easy to please - pleasing surroundings and public areas, excellent food, quality entertainment, good service, and comfortable cabin. Whilst cabin service could not be faulted and the cabin was great, everything else fell far short of expectation. In no particular order. The cheap plastic seats in the Britannia dining room make your legs sweat profusely and a horrible feeling when you stand up. Britannia food was poor, with lunch especially bad, appetizers too cold and mains warm. Repetitive and unimaginative with such things as custard with ice cream, and gnocchi in duck gravy....go figure. The buffet was worse.Occasional smell of sewer in the dining room - I guess when they are pumping out somewhere. Attentive service in the dining room though you felt rushed so they could get tables cleared. Outside in the public areas you have to create attention to get served. Entertainment, "Disco" and on-board talks were appalling. For some reason Cunard has it in its head that older people like old things. A headline entertainer making a trumpet out of a Zimmer-frame sums up the whole on-board entertainment programme. The disco played old 70's/80's music guaranteed to clear the floor - I requested some Sia and Beiber and it was buzzing...the young girl running it had no idea. If you like brown and plastic you will love this ship, like something from the 40's, very depressing, and definitely not Deco. If you like ballroom dancing you will love this ship, if you like pubs, watching football, karaoke, trivia games you will love this ship, If you are in your 80's/90's you will love this ship. For me, my death gene is not yet switched on, I am young at heart and looking for new fun, interest and excitement....instead, and like other contributors to reviews, we found ourselves going to bed early to escape the pain. We sailed out on the QM2 which was far better though still felt more like a ferry than a luxury cruise. Never sailing with Cunard again.
Excellent cabin service...but don't expect any frills.