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MSC Poesia Review

4.0 / 5.0
Editor Rating
502 reviews

Avoid!

Review for MSC Poesia to South America
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Ckypros
6-10 Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Dec 2017
Cabin: Balcony Stateroom

We chose the cruise because of the dates as there were seven of us.

There was not a lot to commend! the cabins were decent and in general staff helpful but this ship fell apart on so many other things: Smoking allowed in the casino (so last century), poor higher management who talk down at you if you arrive late to dinner (no English announcements), just to add no announcements in English if something changed, food quality and meals of a down market standard, they were poor, crowded outside public areas, dirty pools, dirty tenders, dirty pool due to the volume of people, poor bar areas and by the pool really slow service. Although check in is good, we found one of the cabins on arrival was occupied by somebody else, keys are left on the bed and they went into the wrong room, OK mistakes happen, but try rectifying somebody elses mistake!, it took at least 3 visit to customer services, what a waste of time! We enjoyed the itinerary and it was only the fact that there were 7 of us that ensured we enjoyed ourselves. MSC, NEVER AGAIN. I have been on other ships and difference was night and day.

To finish on a positive disembarcation was fast.

Cabin Review

Balcony Stateroom

Cabin B1

Generally good. Lack of a settee limited sitting options

30 Helpful Votes

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