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We chose the cruise because of the dates as there were seven of us. There was not a lot to commend! the cabins were decent and in general staff helpful but this ship fell apart on so many other things: Smoking allowed in the casino (so last century), poor higher management who talk down at you if you arrive late to dinner (no English announcements), just to add no announcements in English if something changed, food quality and meals of a down market standard, they were poor, crowded outside public areas, dirty pools, dirty tenders, dirty pool due to the volume of people, poor bar areas and by the pool really slow service. Although check in is good, we found one of the cabins on arrival was occupied by somebody else, keys are left on the bed and they went into the wrong room, OK mistakes happen, but try rectifying somebody elses mistake!, it took at least 3 visit to customer services, what a waste of time! We enjoyed the itinerary and it was only the fact that there were 7 of us that ensured we enjoyed ourselves. MSC, NEVER AGAIN. I have been on other ships and difference was night and day. To finish on a positive disembarcation was fast.

Avoid!

MSC Poesia Cruise Review by Ckypros

3 people found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: South America
  • Cabin Type: Balcony Stateroom – Bella
We chose the cruise because of the dates as there were seven of us.

There was not a lot to commend! the cabins were decent and in general staff helpful but this ship fell apart on so many other things: Smoking allowed in the casino (so last century), poor higher management who talk down at you if you arrive late to dinner (no English announcements), just to add no announcements in English if something changed, food quality and meals of a down market standard, they were poor, crowded outside public areas, dirty pools, dirty tenders, dirty pool due to the volume of people, poor bar areas and by the pool really slow service. Although check in is good, we found one of the cabins on arrival was occupied by somebody else, keys are left on the bed and they went into the wrong room, OK mistakes happen, but try rectifying somebody elses mistake!, it took at least 3 visit to customer services, what a waste of time! We enjoyed the itinerary and it was only the fact that there were 7 of us that ensured we enjoyed ourselves. MSC, NEVER AGAIN. I have been on other ships and difference was night and day.

To finish on a positive disembarcation was fast.
Ckypros’s Full Rating Summary
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Cabin Review

Balcony Stateroom – Bella
Cabin B1 11167
Generally good. Lack of a settee limited sitting options
Ungaretti Deck Inside Cabins, Balcony Cabins