My wife and I were very excited about booking our first cruise November 21, 2017 on board the MSC Divina scheduled to sail on January 3, 2018.

Within 2 days of our booking, my wife received a price change notification of $100.00 less than what we paid for each ticket. I subsequently reached out to MSC customer service and had the pleasure of speaking with a very kind customer service representative. She was very understanding and after my waiting on the phone for a few minutes, she returned and offered me a shipboard credit and a suite upgrade. This was very nice and very much appreciated.

As requested, I patiently waited for a response. After no response for almost 2 weeks to my initial conversation, and NO response to subsequent emails any longer, (I did receive 3 emails acknowledging that they were STILL checking availability), I reached out to her manager. None of my attempts was replied to and no emails bounced back undelivered. Not very professional. Read more