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Noordam Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
832 Reviews

Lots of problems

Noordam Cruise Review by jimbomaca

6 people found this helpful
Trip Details
  • Sail Date: Dec 2017
  • Destination: Australia & New Zealand
  • Cabin Type: Deluxe Verandah Suite

15 day Christmas and New Year cruise on the Noordam it sounded wonderful we had sailed with Holland American befor but it was our first time on the Noordam We Decided to pay the extra and book a Signature suite but was upgraded to a Neptune Suite we were very excited with this came prioritie boarding it was so good we got on the ship so fast.The first impression of our suite was fantastic,large room extra large wrap around balcony we were at the back of the ship good location .Our problems started from the first day . We had a good size bathroom .I noticed a great deal of mold between the tiles in the shower and on the floor I called our room Stewart and asked him to clean it before we would use it he did twice then a maintenance person came to inspect it and we were informed it wasn't mold but the bathroom needed grouting this person came to do the job and he stated it didn't need grouting it was dirt and he reported it again again they tried to clean it this all happened befor we left port not a good start and it's not what you would expect to happen in any cabin category.Then we tried to use the toilet on the first day but found problems with flushing they came and fix it we hope our toilet broke down every day for the first ten days out of a 15 day cruise we often had to find a public toilet to use we weren't happy this issue causes us a great deal of stress.Our bed doona was dirty,stained and it smelled I had to request all the linen to be changed at once .Then on top of all this I sent a new skirt to the cleaners and it came back with a big cut and no explanation. On board the staff are limited to what they can do to help if something goes wrong once I returned to Sydney I have sent several emails to Holland American head office but have had no reply or acknowledgement of my email it would seem they don't want to know You once your cruise has finished .Now about the ship good size very friendly staff food is basic ,room service is good but the menu is the same daily, not much to do on see days that doesn't involve money,excursions are expensive if you book on the ship We booked all our excursions On sure for a fraction of the price you can also do deals with taxi drivers to take you around we did and had a wonderful time and if you can get extra people to go with you you can split the cost.


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Cabin Review

Deluxe Verandah Suite
Cabin SA 4185

Our cabin was a very good size ,good size bathroom but very poorly maintained lots of mold in the bathroom,shower curtain was to short the floor got flooded every time you used the shower ,small TV ,musty smell in room ,very dirty doona insert ,the smell wasn't as bad after I had all New linen put on our bed ,lots of problems with our toilet not working daily nothing got replaced unless you asked.Cabin staff work so very hard they are not given enough time to do the job properly in the first place .I took photos of the bathroom on the last day and after several attempts to clean it we still had mold.


Port & Shore Excursion Reviews

Sydney (Australia)

White Bay terminal has to be the worst place to get to its in a very bad position away from the city limited transport available to get to the city I will think twice before I book another cruise leaving from White Bay it would have to be exceptional value for money for me to book a cruise leaving from here

Isle of Pines (New Caledonia)

Christmas Day very little open and we have been here several times in the past you can book great excursions when you go ashore at the information centre a lot less then the ship we have never had a problem.You can also log into three free wifi to make contacts with family and friends

Mystery Island

Good island to visit good swimming,local food and drinks also people selling holiday clothes and stuff

Luganville

We hired a taxi for the day $100.00 for four people he was excellent he took us to all the main places and more he even took us to a great resort to have coconut crabs for lunch great value for money we will definitely do it this way again

Mare

I love this Island great swimming lagoon but you need to go by bus it's too far to walk buy your tickets on the ship as it's the same price if you buy it on the Island but the line is much longer because most people think they will get it cheaper but you don't


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jimbomaca
3 Reviews Written
7 Helpful Votes
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