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Star Pride Review

4.5 / 5.0
Editor Rating
110 reviews
8 Awards

Shame on the management of this company

Review for Star Pride to the Caribbean
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Wayfarerblue
6-10 Cruises • Age 50s

Rating by category

Cabin
Dining
Entertainment

Additional details

Sail Date: Dec 2017
Cabin:

First - Windstar engages in flat out False Advertising (in our case -$200 in ship board credits per passenger). They were given ample opportunity to make this right and simply could not find a way to make it right. First - and last - time Windstar customer and they couldn’t care less. Business must be great when you can alienate new customers so easily

Second - communications are horrendous. In the above issue it was raised with an officer - the top guy in charge of the hotel side of things - he said he would fix it. He didn’t and we never talked to him again. This on a ship that was maybe 75% full ( 150 people). Issues were raised post cruise with HQ and the email response was that we would hear back in 1 week - that was two weeks ago. crickets - chirp, chirp, chirp. We’ve heard zip

Third - ship issues -our room was never adequately supplied with AC. Issue was raised on day 1 - never really fixed but I think it was an underlying operational issue. The front 1/3 of the ship was noticeably warmer than elsewhere. Most of the trip it was tolerable to barely intolerable. The last two nights it was flat out intolerable.

Cabin Review

Port Reviews

Iles des Saintes

Took the speedboat / snorkeling trip. Loved the Saints and the tr

70 Helpful Votes

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