MSC Sinfonia Review

4.0 / 5.0
706 reviews

Disappointed

Review for Africa Cruise on MSC Sinfonia
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taniakoekemoer
2-5 Cruises • Age 40s

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Sail Date: Dec 2017
Cabin: Suite
Traveled with children

We always travel with MSC. This was our 4th cruise. Because we so enjoyed it in the past,I booked 3 cabins,taking my parents and children with.

But this time I was very disappointed in a lot of things.In our Suite,I had to go to reception 3 times to ask them to fit a new bath tub plug,as the 1 in the bath was popping out. Aventually when someone came to check,almost at the end of our cruise he had an attitude.Suite1225

Then in my kids cabin the light was not working again we had to make several trips to reception to get it fixed. But the worst that made me want to scream was in my parents cabin. Firstly they never came to open my parents safe,even after numerous calls to reception. Then we kept telling them the aircon is not working right,it's always cold. One morning at breakfast my mom said she got so cold the previous night and phoned reception twice for extra bedding,as they did fixed the aircon. The bedding never came and they had to put jackets over them to keep warm. Then only after I went down to reception very angerly,did they send someone to fix the aircon. My mom was sick to begin with and then it was worsen by sleeping in a cold room. I must say this for me was not enjoyable and it was my parents first boat cruise I took them on. Cabins was always nice and clean,but for service from the other staff oh no bad. We were in the suites on deck 12 and they told us we need to pay to use deck 13. I was not told of this when I booked. I spesific told them I want the best suite on the vessel. Then when we had their new years eve bash,we weren't informed that we can buy tickets for that. The planing for the cruise was very badly done.

Cabin Review

Suite

Cabin S3

Our cabin was beautifull and well service by the cabin guy

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